Warhammer Darktide crashing

[CaptCnuk]

Game keeps quitting to the desktop with no error, I do find this in my event viewer.

"Display driver igfxnd stopped responding and has successfully recovered."

I have tried DDU, reinstalled Arc drivers, but this persists.  Anyone else?

ARC A770 LE

10700f

32 gb 3200

Asus Tuff Z490

[LuisGustav_A_Intel]

Hello CaptCnuk,  

Thank you for contacting Intel Technical Support for graphics.  

We are sorry to hear you experience game crash problems with Intel® Arc™ A770 Graphics. We are glad to assist.  

Let us gather the entire information about the problem in order to provide a possible solution.  

• May we get event viewer error screenshots?
• Whats the game configuration for Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed), game distribution service? so we try to reproduce this!
• Have you make recent changes in software/hardware?
• Did you try to reinstall the game?
• What is the application /game showing the computer problem. 
• What steps did you complete as possible fixes? 

Please download, run and reply back attaching the .txt file of the tool Intel® System

• Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?product=91600). 
• https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Best regards, 

Luis A. 

Intel Customer Support Technician.  

[CaptCnuk]

Hello,

Game is running at MED settings at 1440p.  Running full screen, Vsync off, I have smart sync enabled in the Arc dashboard. Game is through Steam.  I reinstalled the game, as well as running DDU to remove the Intel drivers, then reinstalled them also.

Some possible solutions I found online was to type '%appdata% in the run command, go to the fatshark folder, and delete the Darkside folder, this deletes all graphic settings,  when you start the again it defaults all the settings.  I also tried deleting the Steam download Cache.

After a few tries and restart I can sometimes get the game to run.  But after shutting down and trying the next day the issue returns.

From the event viewer:  This is the error I usually find.

 

Thanks

Wayne

Attached the txt file.

[LuisGustav_A_Intel]

Hello CaptCnuk, thank you for the information.

There is a higher BIOS 2602, please contact Asus for instructions on updating it and test the stability with the game.

https://www.asus.com/us/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z490-plus-wi-fi/helpdesk_bios/

Please run and provide a graphics report too if the problem persists.

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Best regards,

Luis A.

Intel Customer Support Technician.

[CaptCnuk]

Hi Luis.

I updated my bios to 2602.  Game still crashing after this.

Trying to generate report but it fails.

Thanks.

[LuisGustav_A_Intel]

Hello CaptCnuk, thank you for the information.

Let me review this further and I will post updates.

Best regards,

Luis A.

Intel Customer Support Technician.

[LuisGustav_A_Intel]

Hello CaptCnuk, 

Upon checking the release notes for driver, there is a known issue with that game. 

https://downloadmirror.intel.com/763448/ReleaseNotes_101.3975_BETA%20.pdf

Please try latest beta driver below. Also we recommend turn down the video configuration settings. Provide us an update once you try these out. 

31.0.101.3975

https://www.intel.com/content/www/us/en/download/729157/intel-arc-graphics-windows-dch-driver-beta.html

Best regards, 

Luis A. 

Intel Customer Support Technician. 

[CaptCnuk]

Hi Luis,

I updated to the most recent drivers, also the game had a patch this week.  The crashing is less so its getting better.

Really appreciate your help with this. Take care.

[LuisGustav_A_Intel]

Hello CaptCnuk, 

Thank you for the comments. 

As we enhance and discover any inconsistencies to work for a more reliable platform overall, wonder if you have other concerns.

Best regards, 

Luis A. 

Intel Customer Support Technician.

[LuisGustav_A_Intel]

Hello CaptCnuk

I was checking your case and would like to know if you need further assistance? 

Thank you for choosing Intel. 

Best regards, 

Luis A. 

Intel Customer Support Technician.  

[CaptCnuk]

Hi Luis,

All good for now.  Thanks again for you're assistance.

Happy Holidays!

Wayne

[LuisGustav_A_Intel]

Hello CaptCnuk,

It’s been a pleasure. Happy holidays!

Best regards,

Luis A.

Intel Customer Support Technician.