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Warhammer Darktide crashing

CaptCnuk
Beginner
3,860 Views

Game keeps quitting to the desktop with no error, I do find this in my event viewer.

"Display driver igfxnd stopped responding and has successfully recovered."

 

I have tried DDU, reinstalled Arc drivers, but this persists.  Anyone else?

 

ARC A770 LE

10700f

32 gb 3200

Asus Tuff Z490

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11 Replies
LuisGustav_A_Intel
3,827 Views

Hello CaptCnuk,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience game crash problems with Intel® Arc™ A770 Graphics. We are glad to assist.  

 

Let us gather the entire information about the problem in order to provide a possible solution.  

 

  • May we get event viewer error screenshots?
  • Whats the game configuration for Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed), game distribution service? so we try to reproduce this!
  • Have you make recent changes in software/hardware?
  • Did you try to reinstall the game?
  • What is the application /game showing the computer problem. 
  • What steps did you complete as possible fixes? 

 

Please download, run and reply back attaching the .txt file of the tool Intel® System


Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


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CaptCnuk
Beginner
3,820 Views

Hello,

 
Game is running at MED settings at 1440p.  Running full screen, Vsync off, I have smart sync enabled in the Arc dashboard. Game is through Steam.  I reinstalled the game, as well as running DDU to remove the Intel drivers, then reinstalled them also.
 
Some possible solutions I found online was to type '%appdata% in the run command, go to the fatshark folder, and delete the Darkside folder, this deletes all graphic settings,  when you start the again it defaults all the settings.  I also tried deleting the Steam download Cache.
 

After a few tries and restart I can sometimes get the game to run.  But after shutting down and trying the next day the issue returns.


From the event viewer:  This is the error I usually find.
 
 
Screenshot 2022-12-12 211945.png

Thanks

Wayne

 
Attached the txt file.
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LuisGustav_A_Intel
3,804 Views

Hello CaptCnuk, thank you for the information.

 

There is a higher BIOS 2602, please contact Asus for instructions on updating it and test the stability with the game.

https://www.asus.com/us/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z490-plus-wi-fi/helpdesk_bios/

 

Please run and provide a graphics report too if the problem persists.

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


Best regards,

 

Luis A.

Intel Customer Support Technician.


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CaptCnuk
Beginner
3,795 Views

Hi Luis.

 

I updated my bios to 2602.  Game still crashing after this.

 

Trying to generate report but it fails.

 

Thanks.

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LuisGustav_A_Intel
3,792 Views

Hello CaptCnuk, thank you for the information.

 

Let me review this further and I will post updates.

 

Best regards,

 

Luis A.

Intel Customer Support Technician.


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LuisGustav_A_Intel
3,746 Views

Hello CaptCnuk, 


Upon checking the release notes for driver, there is a known issue with that game. 

https://downloadmirror.intel.com/763448/ReleaseNotes_101.3975_BETA%20.pdf


Please try latest beta driver below. Also we recommend turn down the video configuration settings. Provide us an update once you try these out. 


31.0.101.3975

https://www.intel.com/content/www/us/en/download/729157/intel-arc-graphics-windows-dch-driver-beta.html


Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


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CaptCnuk
Beginner
3,512 Views

Hi Luis,

 

I updated to the most recent drivers, also the game had a patch this week.  The crashing is less so its getting better.

Really appreciate your help with this. Take care.

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LuisGustav_A_Intel
3,478 Views

Hello CaptCnuk, 


Thank you for the comments. 


As we enhance and discover any inconsistencies to work for a more reliable platform overall, wonder if you have other concerns.


Best regards, 


Luis A. 

Intel Customer Support Technician.


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LuisGustav_A_Intel
3,406 Views

Hello CaptCnuk


I was checking your case and would like to know if you need further assistance? 


Thank you for choosing Intel. 


Best regards, 


Luis A. 

Intel Customer Support Technician.  


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CaptCnuk
Beginner
3,398 Views

Hi Luis,

 

All good for now.  Thanks again for you're assistance.

 

Happy Holidays!

Wayne

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LuisGustav_A_Intel
3,385 Views

Hello CaptCnuk,


It’s been a pleasure. Happy holidays!


Best regards,

 

Luis A.

Intel Customer Support Technician.


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