We need help About LeagueofLegend Player in Tencent 腾讯服的英雄联盟玩家需要帮助 A750A770显卡的问题

[Anonymous]

LOL无法初始化图形设备_图拉丁吧_百度贴吧 (baidu.com)

腾讯服务器的英雄联盟玩家出现了非常严重的问题，我们急需帮助，很多人在使用英特尔显卡的时候出现了类似问题并且无法解决。

我们无法进入游戏，提示无法初始化图形设备，我们无法找到解决方法。

这个问题是今年6月开始的，我们急需开发人员发布补丁帮助我们。

谢谢！

[Hugo_Intel]

Hello Anonymous

请放心，我只能用英语为您提供支持。我使用网络翻译工具来翻译此回复，因此可能存在一些翻译不准确的情况。

Thank you for posting on the Intel Communities. I am sorry you are experiencing crashes when trying to play League of Legends.

This issue has been previously reported and we were closely working with the developer to come up with a fix. The problem was supposed to be fixed in the latest version of the game. So as a first approach, please test and make sure that you are using the latest version/patch for the game.

If the issue persists, please share with us the following information:

• Is Resizable BAR enabled on your system?
• Share a screenshot of the in-game graphics settings or API the game is using in English if possible.
• Share a screenshot of the game version that you are using.
• Create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Robin_H]

我帮你翻译一下Intel的回复吧

此问题先前已经有用户报告了，我们正与游戏开发商密切合作制作解决方案。该问题应该在最新版本的游戏中得到解决（译者：不知道国服更新了没有？）。所以请先检查一下游戏版本，确认是否为最新。

如果问题持续，请告知我们以下相关信息：

- Resizable BAR是否启用？

- 游戏内画面设置如何（请截图）？使用何API（诸如DX9，DX11，Vulkan）？如可以的话请尽量使用英语。

- 游戏版本为何（请截图）？

- 使用 Intel® System Support Utility 获取一份诊断文件并附在回复中，我们希望了解你的其他硬件配置。

祝好，

Hugo O.

英特尔客户支持工程师

[Hugo_Intel]

Hello Anonymous

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best Regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello Anonymous

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best Regards, 

Hugo O.  

Intel Customer Support Technician.