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kmarq
Beginner
278 Views

What does this all mean and what do I do? I have one driver update and i keep getting.... I go to the manuffacture and I don't know what to do?

The driver being installed is not validated for this computer. Please obtain the correct driver from the computer manufacture.

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10 Replies
AlHill
Super User
84 Views

That means you need to go to the manufacturer (of your device) and use THEIR driver.

 

You are using IDSA to update your drivers, correct? And, you do not have an Intel device, but rather a laptop made by another manufacturer, correct?

 

If so, IDSA is not intended for your device. Use the driver update tool provided by your device manufacturer.

 

Now, if you insist on using the Intel generic driver, provide your processor model number and Windows 10 version (like 1903 or 1909), and we will try to help.

 

Note: If you have DUAL graphics, you must use the drivers provided by your manufacturer.

 

Doc

 

kmarq
Beginner
84 Views

I don't think i replied directly to your comment but i posted below

kmarq
Beginner
84 Views

It's a Home Computer not a laptop

 

kmarq
Beginner
84 Views

ok Windows10 - 1903. Processor - Intel Core i3-6100 CPU @ 3.70 GHz

kmarq
Beginner
84 Views

I am going to do my best here and give you all the information so you can help me. I really appreciate your time sir. I have a Dell Inspiron 3650. I am using my AVAST Driver updater which which leads me IDSA Graphics 530 - Intel Graphics Windows 10 DCH Drivers - Latest version 7463 Installed version 6374.

AlHill
Super User
84 Views

Well, even though you are using that obscene AVAST tool, I will still try to help.<G>

 

As you know, the latest DCH driver is here:

https://downloadcenter.intel.com/download/29195?product=90729

Download the Zip version.

 

Then, follow the instructions here (for the manual install).

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Doc

 

 

kmarq
Beginner
84 Views

Wow Al. Not an Avast fan I see. Lol. My subscription for Avast ends in 2 weeks. What do YOU suggest I get?

Any who, I'm going to follow your instructions. I will let you know what happens. Thank you so much for your help. Sincerely, Karen

AlHill
Super User
84 Views

Difficult question. I would avoid any avg/avast product like the plague. And, I do not see any need to pay for AV products.

 

A well configured Windows 10 1909 system, with Windows Defender, one of the big three browsers, and practicing safe surfing is what I use.

 

Doc

LeonWaksman
Super User
84 Views

Hi @kmarq​ 

  1. I checked the specifications of Dell Inspiron 3650 computers. It appears that could be your computer is equipped with DUAL graphics. If this is the case, as Al mentioned before in his post, you should use only drivers release by DELL.
  2. You may use this page https://www.dell.com/support/home/il/en/ilbsdt1/product-support/product/inspiron-3650-desktop/driver... to detect and download the suitable drivers.

 

Leon

 

kmarq
Beginner
84 Views

Thank you so much for your help. I really appreciate it. Sincerely, Karen

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