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When can we expect a new graphics driver for Starfield?

SandroDjents
Novice
1,839 Views

With the latest Driver (31.0.101.4672) the game starts for me and is sort of playable on an Arc A770 | Ryzen 7 5800x3D with about 20-30 fps in some areas, but It's still crashing and frame dropping in crowded areas, in front of Buildings and in some interiors.

 

Please let us know when we can expect a driver that makes the game enjoyable.

 

Many thanks,

Sandro

 

 

8 Replies
Jean_Intel
Employee
1,800 Views

Hello SandroDjents,

 

Thank you for posting in the Intel communities. We would be more than happy to help you with the Starfield issue you reported.

 

We would like to let you know that we have implemented some fixes in the driver that solve some problems with the Starfield game. However, we are currently investigating a fix for other problems with the game; unfortunately, we can commit to an estimated time or update. We want to review your issue further; nevertheless, we request gather more information about your system, so please provide us with the following reports:

  • Intel®️ System Support Utility (Intel®️ SSU)
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan, click "Next" and then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

We also would like to know if you have tried running the Display Driver Uninstaller. If you haven't, check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. The DDU tool will eliminate all drivers and leftover files from previous driver versions and install the driver 31.0.101.4672 again.

 

Best regards,

Jean O.

Intel Customer Support Technician

 

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Rhino614
Beginner
1,698 Views

They launched a new driver yesterday (4676) but the framerate is still terrible. Even on 1080P I can't hit over 50fps.

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Stefan3D
Honored Contributor II
1,653 Views
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Rhino614
Beginner
1,644 Views
Bethesda has gone so low they are now claiming the Intel cards don't meet the minimum requirements lol. I did myself a favor and refunded this trash game and got a proper game, baldurs gate 3.
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Jean_Intel
Employee
1,606 Views

Hello SandroDjents,


We want to know if you have been able to gather the information we requested in our previous post and confirm if the issue remains after running the DDU to install the latest driver.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,565 Views

Hello SandroDjents,


Since we have not received a response in some days, we will close this. If you have any other questions, open a new question, as this thread will no longer be monitored by Intel.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,512 Views

Hello SandroDjents,

 

Before we close the thread, we would like to inform you that Intel is working to improve the software's stability and performance. Unfortunately, we cannot provide a specific timeframe for this update, but please rest assured that we are doing everything we can to release a new driver as soon as possible. We appreciate your patience, and we want to let you know we'll update the thread as soon as we have updates.

 

Best regards,

Jean O.

Intel Customer Support Technician

 

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Jean_Intel
Employee
1,309 Views

Hello SandroDjents,


We are posting in the thread to inform you that we tried contacting you via email to your account-associated email, where we informed you that we released a new driver with other stability fixes for this title, and we recommended you install driver 31.0.101.4887. However, since we have not received a response, we would like to inform you that we will proceed to close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards.

Jean O.

Intel Customer Support Technician.


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