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Why am I losing performance when I install "Intel Iris & Intel Arc A" drivers? (And how to fix that)

Rafreso
Beginner
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So, to start with, i have a laptop with an i5-1135G7, Intel Iris integrated gpu, and since 10/17/22 I cannot update my drivers anymore because all drivers I was able to find after this date are these "Intel Iris & Intel Arc A" drivers, which promise a better otimization and up-to-date support, along with the Intel Arc Center. The problem is that looks like there are some kind of incompatibility the leads to stuttering and lower fps than my older driver in all games, even msi afterburner and the Arc center showing that both my GPU and CPU usage are under 50%. Long story short, I really want an updated driver, cus that from last year is starting to crash, but or I find some way to fix the new drivers, or I need a new driver that is only for Intel Iris (like it was before).

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Alberto_R_Intel
Employee
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Rafreso, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter.


In order for us to provide the most accurate assistance on this scenario, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
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Hello Rafreso, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
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Hello Rafreso, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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