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Why does my Windows crash with my new NVMe SSD after I install the Intel Graphics Driver?

BNR00
Beginner
827 Views

After I install my GPU driver my Windows crashes and keeps crashing when I logon to the desktop.

This only happens if I install the Windows on my NVMe SSD M.2 2280 x4 Gigabyte drive and install the GPU(Intel HD Graphics 530) driver.

 

Storage: NVMe SSD M.2 2280 x4 Gigabyte Express 256 GB -> GP-GSM2NE3256GNTD.

GPU: Intel HD Graphics 530.

 

If I stop Windows from auto installing the driver the crash doesn't happen and everything works fine.

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4 Replies
AlHill
Super User
724 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

BNR00
Beginner
724 Views

This is from my SSD where the crash happens: The gpu driver is not installed currently because I can't use my laptop after if its installed... every time I start it I get to the desktop and I move my cursor for like 1-2 sec and everything freezes and crashes again. (BSOD).

BNR00
Beginner
724 Views

Here is another scan from my HDD Windows with all the drivers installed.

BNR00
Beginner
724 Views

It turns out it wasn't the Intel GPU that caused the issue it was the dedicated NVIDIA - I disabled the GPU from device manager in Windows Safe Mode and now I use my laptop only with the Intel GPU. I tried the older Nvidia driver from Acer and also the latest from Nvidia but it would still crash after the driver install. Its ok for me with the Intel because I don't use this laptop for gaming only for work. Looks like this SSD doesn't like my dual GPU laptop for some reason. At least now is working without any crash 🙂

 

I also got a more detailed answer from NVIDIA:

"Your GPU is on a 8x link, as the norm for most laptops

The slot you installed the nvme to is tyically on the chipset and provides 1x under normal circumstances.

Since M keyed slots require 2 or 4x links, it is obtaining its other data lanes via pcie switching and taking them away from the GPU.

Only B+M keyed 2x m2's work in this notebook."

 

- basically if I understand correctly my laptop doesn't have the resources to sustain both these devices at the same time. This is why everything is working fine if I disable one of them

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