- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Link Copied
10 Replies
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello JCiof,
Thank you for posting on this Community.
The tray icon should start automatically after installation and open the default browser.
We recommend reinstalling the tool and see if the issue persists:
1.Uninstall the existing IDSA tool in the system with the Uninstaller tool.
https://downloadcenter.intel.com/download/28598/Intel-Driver-Support-Assistant-Uninstaller
2.Download and install the latest IDSA version from here:
https://downloadcenter.intel.com/download/28425
3.Double-click "Intel® Driver & Support Assistant Installer.exe" to run the setup program
4.Read and agree to the license terms and conditions
5.Select "Install"
6.Click the "Launch" button.
If the issue persists, please run the Intel® System Support Utility and attach the report to this thread.
1.Download the Intel® System Support Utility and save the application to your system.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Warren G .. Scan info sent… Hope I did it correctly.. I should mention that the problem has now changed a little.. It appears that the Icon shows up
In the notification area (Systems tray) only on a restart… On cold boot-up it does not show in the tray… ?????
Tried Uninstalling per your instructions with the tool downloaded at the link you provided and reinstalled the program at the link you provided…
Still have the error… Thank you for your help… Any additional info would be very much appreciated…
I should mention that on a cold boot it does not appear.
Thanks for your help
JC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
WannerG
Second Scan being sent now… Believe the first scan sent to you may not have been correct
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please forgive me for misspelling your name!!!!!!!!!!!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello JCiof,
Thank you for your response.
If I understood correctly, the tray icon does not show up only if you hard boot your computer.
Does it occur if when you normally boot or restart your computer?
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, hard boot ( cold boot) start it does NOT appear……. If I do a “ restart” it will appear !!!
The download site you suggested to download program- does make mention of some icon problems..
Thank You
John
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello JCiof,
Thank you for clarifying.
We tested the tool and we were able to replicate this behavior. As you were saying, the latest Intel® DSA version includes a fix for this issue.
If you have an Original Equipment Manufacturer (OEM) system (e.g. DELL*, Lenovo*, etc), we recommend uninstalling the tool and continue installing the drivers directly from your system manufacturer's website. Some of them have their own driver tools that may help you keep your system up to date.
If you would like to help Intel improve this tool, please let us know. We can gather log files in order to continue improving the tool.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for the info… I am able to pin the program to the taskbar.. so this is not a problem.. However, the program always worked prior to downloading the latest version..by the icon in the SYSTEMS TRAY… Since the program will not run if a later version is available, cannot go back to earlier version ..
Problem not worth pursuing… .Thank you for your help…
John
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having the same problem - with the latest version of the Intel Driver and Support Tool. Please refer to the attached system info file (created using Intel SSU).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Start a new thread for yourself. This one is 4 years old.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page