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JCiof
Beginner
658 Views

Why doesn't Driver Assistant icon appear in systems tray.

 
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8 Replies
Wanner_G_Intel
Moderator
213 Views

Hello JCiof, Thank you for posting on this Community. The tray icon should start automatically after installation and open the default browser. We recommend reinstalling the tool and see if the issue persists: 1.Uninstall the existing IDSA tool in the system with the Uninstaller tool. https://downloadcenter.intel.com/download/28598/Intel-Driver-Support-Assistant-Uninstaller 2.Download and install the latest IDSA version from here: https://downloadcenter.intel.com/download/28425 3.Double-click "Intel® Driver & Support Assistant Installer.exe" to run the setup program 4.Read and agree to the license terms and conditions 5.Select "Install" 6.Click the "Launch" button. If the issue persists, please run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
JCiof
Beginner
213 Views

Warren G .. Scan info sent… Hope I did it correctly.. I should mention that the problem has now changed a little.. It appears that the Icon shows up In the notification area (Systems tray) only on a restart… On cold boot-up it does not show in the tray… ????? Tried Uninstalling per your instructions with the tool downloaded at the link you provided and reinstalled the program at the link you provided… Still have the error… Thank you for your help… Any additional info would be very much appreciated… I should mention that on a cold boot it does not appear. Thanks for your help JC
JCiof
Beginner
213 Views

WannerG Second Scan being sent now… Believe the first scan sent to you may not have been correct
JCiof
Beginner
213 Views

Please forgive me for misspelling your name!!!!!!!!!!!!
Wanner_G_Intel
Moderator
213 Views

Hello JCiof, Thank you for your response. If I understood correctly, the tray icon does not show up only if you hard boot your computer. Does it occur if when you normally boot or restart your computer? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
JCiof
Beginner
213 Views

Yes, hard boot ( cold boot) start it does NOT appear……. If I do a “ restart” it will appear !!! The download site you suggested to download program- does make mention of some icon problems.. Thank You John
Wanner_G_Intel
Moderator
213 Views

Hello JCiof, Thank you for clarifying. We tested the tool and we were able to replicate this behavior. As you were saying, the latest Intel® DSA version includes a fix for this issue. If you have an Original Equipment Manufacturer (OEM) system (e.g. DELL*, Lenovo*, etc), we recommend uninstalling the tool and continue installing the drivers directly from your system manufacturer's website. Some of them have their own driver tools that may help you keep your system up to date. If you would like to help Intel improve this tool, please let us know. We can gather log files in order to continue improving the tool. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
JCiof
Beginner
213 Views

Thank you for the info… I am able to pin the program to the taskbar.. so this is not a problem.. However, the program always worked prior to downloading the latest version..by the icon in the SYSTEMS TRAY… Since the program will not run if a later version is available, cannot go back to earlier version .. Problem not worth pursuing… .Thank you for your help… John
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