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ABlac1
Beginner
1,870 Views

Windows 10: Can't install Driver & Suppport Assistant

I am trying to update my graphics driver so my laptop can (hopefully) be OpenGL 3.0 compatible.

I downloaded the Driver and Support Assistant software, but it threw an error when I tried to install it:

An error occurred during the installation of assembly.

microsoft.vc90.crt,version="9.0.30728.1", publicKeytoken="1fc8b3b9a18e3b",processorArchitecture="amd",type"win32".

0x80070643 - fatal error during installation

My Driver and Support Assistant installer log file is attached for reference.

I have installation rights and am the computer admin. What should I do from here? Any workarounds?

Also, here is the hardware/software information from the System Support Utility. It's a Dell Latitude E6420

Operating System: Microsoft Windows 10 Home(10.0.15063 Build 15063)

Physical Memory (Installed): 4 GB

Processor: Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz

System Type: x64-based PC

Total Installed Updates: 25 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) HD Graphics 3000 9.17.10.4459

System Manufacturer: Dell Inc.

System Model: 0K0DNP

Network Adapter(s): AnchorFree TAP-Windows Adapter V9 19.24.4.151

DW1530 Wireless-N WLAN Half-Mini Card 7.35.352.0

Intel(R) 82579LM Gigabit Network Connection 12.12.140.22

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2 Replies
AlHill
Super User
142 Views

You are running Windows 10 version 1703, from more than 1.5 years ago. If you want to run IDSA, you need to update your OS first, to version 1803. You can do that by going here: https://www.microsoft.com/en-us/software-download/windows10 Download Windows 10

You really should update your OS, now.

However, you have a bigger problem. Your processor and graphics are not supported on Windows 10.

This is your (Sandy Bridge) processor: https://ark.intel.com/products/50072/Intel-Core-i5-2540M-Processor-3M-Cache-up-to-3-30-GHz- Intel® Core™ i5-2540M Processor (3M Cache, up to 3.30 GHz) Product Specifications

It has Intel HD 3000 Graphics.

Look under "Core Processors" here: https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html Supported Operating Systems for Intel® Graphics Products

And, here: https://www.intel.com/content/www/us/en/support/articles/000005524/graphics-drivers.html?eu-cookie-n... Supported APIs for Intel® Graphics Controllers

HD 3000 supports OpenGL 3.1. However, you, on Windows 10, are using the generic Microsoft driver.

Since you are not supported on Windows 10, you can go back to windows 7 or 8.x, or upgrade your hardware to something new/newer that is supported on Windows 10.

Doc

ABlac1
Beginner
142 Views

I had not updated partially because updating was throwing errors and partially because this machine is mostly used offline. If the drivers are not compatible, that might explain things.

This was a laptop upgraded via the "free upgrade from Windows 8" program. I guess downgrading may be in my future...

Thanks for the help!