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Muy buenas a toda la comunidad de Intel®.
Vengo con la duda del ¿Por qué no puedo actualizar mi driver de gráficos (Intel® HD Graphics 4000)?.
Las especificación de mi portátil son las siguientes:Windows 10 pro 64 bits.
Versión driver actual de gráficos: 10.18.10.4885
Versión a instalar: 15.33.46.4885
Procesador: Intel® Core™ i7-3537U
Lo que pasa es que al ejecutar el instalador, me va del todo bien, en las especificaciones me da la versión del driver, el cual se ve correcta, pero al momento de instalarse, me marca que se esta instalando el mismo que ya tengo, cuando no debe ser así. Y al verificarlo en el administrador de dispositivos de igual manera me sigue saliendo la misma versión. ¿Qué puedo hacer para solucionar aquel problema, y poder actualizar mis gráficos? Bueno para ser mas concreto, le aporto en capturas mi problema:
https://filestore.community.support.microsoft.com/api/images/b1a534c9-d9c0-44db-8114-5d6af68aad37?upload=true https://filestore.community.support.microsoft.com/api/images/0a3dc6b9-7b63-48fe-958d-6028883ca3ae?upload=true
Me sería muy grata su ayuda.
Un cordial saludo a toda la comunidad.
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Hello AngelPechMas19
Thank you for joining the community.
After translating your case I see that you are looking to complete a driver update, looking in to the information of your Intel® HD graphics controller I noticed that on your system you have installed the version 10.18.10.4885, allow me to share with you that in that version the number .4885 is the driver build, in the number 15.33.46.4885 you have the same number build, in this case, your driver is up to date.
See the following link for reference:
https://www.intel.com/content/www/us/en/support/articles/000005654/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005654/graphics-drivers.html
Regards,
Leonardo C.
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Hello AngelPechMas19
Thank you for joining the community.
After translating your case I see that you are looking to complete a driver update, looking in to the information of your Intel® HD graphics controller I noticed that on your system you have installed the version 10.18.10.4885, allow me to share with you that in that version the number .4885 is the driver build, in the number 15.33.46.4885 you have the same number build, in this case, your driver is up to date.
See the following link for reference:
https://www.intel.com/content/www/us/en/support/articles/000005654/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005654/graphics-drivers.html
Regards,
Leonardo C.
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Muy buenas tardes, definitivamente me sirvió de mucho, muchas gracias por su ayuda.
Un cordial saludo a toda la comunidad, y una disculpa por mi demora en contestarles, se me presentaron ciertos casos no deseados.
Muchas gracias
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Hello AngelPechMas19
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
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Bueno si, si tengo una duda más, se que es algo imposible porque mi equipo es una laptop, pero ¿Sera que haya alguna forma de aumentar la memoria dedicada de video?
Mi equipo cuenta con las siguientes características:
Lo que se hasta el momento, es que con un driver de su comunidad se podría hacer esto.
Bueno muy buenas tardes, me serviría mucho su ayuda.
Saludos!
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Hello AngelPechMas19
Thank you for your response.
Looking into your inquiry I would like to share with you information about the FAQ for Intel® Graphics Memory on Windows® 10, about the dedicated video memory increase allow me to share with you that is dynamically allocated to balance the needs of the operating system and all running applications.
Reference link:
https://www.intel.com/content/www/us/en/support/articles/000020962/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000020962/graphics-drivers.html
Hope this help.
Regards,
Leonardo C.
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Hello AngelPechMas19
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
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