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I'm trying to install the latest update for Windows 8.1:
Intel Corporation - Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4000
Unfortunately, during install I get the Blue Screen Of Death with this error:
ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
I tried researching through the event logs but am not versed enough to know what to look for. Currently within Device Manager, the display adapter is showing as Microsoft Basic Display Driver. I've tried uninstalling this driver before the install and installing the driver in safe mode all with the same results. For reference I have the following system:
HP Envy DV7T-7300 Laptop running Windows 8.1 64-bit
16GB Memory
2.4GHz Intel i7-3630QM
Thank you so much for any and all help!
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- Intel® HD Graphics
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Hi Downtap,
Can you provide a copy of your dxdiag please? (Start -> Run -> Dxdiag -> Save All Information) Also, the Microsoft Basic Display Driver is not something that can be uninstalled - it is the very basic driver that is packaged with the OS.
If you post your dxdiag I will take a look.
Thanks,
-Nic
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Thank you so much for the help. I couldn't see an option for attaching a file, so the dxdiag text is below:
------------------
System Information
------------------
Time of this report: 10/21/2013, 15:19:06
Machine name: DOWNTAP
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.130913-2141)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY dv7 Notebook PC
BIOS: InsydeH2O Version 03.71.51F.22
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16280MB RAM
Page File: 2026MB used, 30636MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R) Sandybridge/Ivybridge
DAC type: Intel Corporation
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_181C103C&REV_09
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1600 x 900 (32 bit) (64Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3454
Native Mode: 1600 x 900(p) (59.997Hz)
Output Type: Other
Driver Name:
Driver File Version: ()
Driver Version: 6.3.9600.16384
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71AF4-43CC-11CF-B023-8005ACC2CB35}
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: display.inf:10809047d4324726:MSBDA:6.3.9600.16384:pci\cc_0300
Rank Of Driver: 00FB2006
Video Accel:
DXVA2 Modes:
Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000...
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Thanks for that info Downtap. One other thing real quick; the full system model # of your laptop, can you provide it? Right now I have HP ENVY DV7-7300, but is it a 7310x, or a 7358ca?
-Nic
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The full model inside the battery compartment shows as: dv7t-7300.
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Ok that works. So I was just checking the BIOS updates that have been released for your system, and here is the latest; http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-122305-1&cc=us&dlc=en&lc=en&os=4132&product=5363765&sw_lang= http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-122305-1&cc=us&dlc=en&lc=en&os=4132&product=5363765&sw_lang=
The current BIOS version you have is F22, which is about 3 versions out of date. One of the fixes they implemented was for memory stability back in February. A lot of BSOD's are attributed to memory issues, so this might be related to your BSOD. That being said, I would recommend updating to the version I linked above - and then trying the driver install again.
If you still have issues after this, let me know
Thanks,
-Nic
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Thanks for finding that update, but unfortunately, am still getting the blue screen of death with the exact same error.
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Not trying to bug you or anything, just curious if you have any other thoughts in regards to the issue. Thank you so much for all your help!
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I know you're dealing with a ton of issues with this Windows 8.1 update, but I just wanted to give you an update on what I've encountered.
I've tried restarting into safe mode, and then using the manual installation method as specified on another thread.
I'm able to actually install the driver, which I'm not able to do through the update. However, upon restart, I get the same BSOD screen before receiving the login prompt for windows. Due to this, I'm forced to restart into safe mode and uninstall the driver in order to access windows again.
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Can I get any update on this? I'm starting to get very frustrated with everything. I can't install the driver, therefore I can't use secondary monitors, etc. Its a fairly new laptop and didn't have these driver issues before 8.1. It sounds like my only solution is to format and go back to 8.
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