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Xe Graphics can't play Diablo II: Resurrected

vens0012
Beginner
5,053 Views

I can't playDiablo II: Resurrected in my new laptop 11th Intel generation 

ACER swift3  512GB storage, 16GB ram memory,  Intel core i5-11300h, Intel Iris Xe Graphics, 1920x1080 resolution, Windows 10 home.

when I'm playing the game, it stops and also my laptop's screen turns off for 2 seconds, the game window is completely black  and doesn't respond, then it crashes. 

 

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5 Replies
Alberto_R_Intel
Moderator
5,039 Views

vens0012, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

When did you purchase the laptop?

Was the game Diablo II: Resurrected working fine before?

If that is the case, by any chance do you remember the graphics driver version that was installed then?

Does the problem happen with other games? If so, please provide the name of those games.

When did the issue start?

Did you make any recent hardware/software changes?

Which specific Windows* 10 version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


vens0012
Beginner
5,020 Views

1.  I bought this laptop on August 10.

2. This is the first time I download and run Diablo II: Resurrected on this laptop.

3.  Other games I installed can run smoothly. Including dota2 Sid Meier's Civilization VI Age of Empires III: Definitive Edition   Age of Empires Ⅳ

4. I haven't made any hardware changes to this laptop. I just reinstalled windows 10

5. My windows 10 system version  is 19043.1151

6. The problem happen at home 

7.I guess it's caused by the driving problem.

Please update the driver as soon as possible to fix this problem

 

 

 

 

 

Alberto_R_Intel
Moderator
4,999 Views

vens0012, Thank you very much for providing that information and the SU report.


When it comes to games, we always advise first to check the system requirements of the game to make sure your system complies with them.


Based on the details showing on the SSU report, we can confirm that the graphics driver currently installed on your computer is version 30.0.100.9805, which is the latest graphics driver version released by Intel®:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw...


Keep in mind that the Intel® graphics drivers are generic, meaning they might or might not work with your specific platform. We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on Acer's website, and actually, the latest graphics driver version they have available is 27.20.100.9126, which is the proper driver version for your machine, tested and validated by Acer. So, please try a clean installation of that driver following the instructions in the link below and then test the game:

https://www.acer.com/ac/en/US/content/support-product/8936?b=1

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


We also suggest to get in contact directly with Acer support to make sure the latest BIOS version is currently installed in your device or to gather the instructions on how to do that:

https://www.acer.com/ac/en/US/content/support


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
4,682 Views

Hello vens0012, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
4,568 Views

Hello vens0012, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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