Yakuza Kiwami 2: graphic issue with Intel Xe driver 9805

[rucapy]

Updating my Intel Xe graphic driver to the latest version (9805) from 9616.

The graphic is broken in this game with random color blocks/textures popping up all over the screen as shown in clips. I tried every graphic options and nothing. 

I'm using Intel 1165G7 and windows 10.

Please help!

[Alberto_R_Intel]

rucapy, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was the game Yakuza Kiwami 2 working fine before with graphics driver version 9616?

Is there any particular reason why you needed to update the graphics driver?

Did you make any recent hardware/software changes besides the driver update?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[rucapy]

Hi Albert,

Thank you very much for your reply!

I’m running the game from a new handhold PC called the One Xplayer at home. It is an Intel 1165G7 based system with Windows 10 Home as the OS. I’ve attached a full SSU report as well.

The game in question is a Steam version of Yakuza Kiwami 2. It was working without any graphical issues on driver 9616. All later drivers including 9805 will cause this glitch. I didn’t do any hardware nor software changes to my system apart from updating the driver.

The reason I want to update to 9805 is because Yakuza 6(yes, another Yakuza game!) was prohibiting the same graphical glitch as seen in Yakuza Kiwami 2 when running on 9616. By updating to the latest driver 9805 has solved it for me.

So basically, 9805 fixed Yakuza 6 but caused Yakuza Kiwami 2’s glitch and versa visa. By the way, I believe that both games are developed with the same game engine, so they should be very similar in term of graphical behavior.

I hope you will find this info helpful!

Thank you again!

[Alberto_R_Intel]

rucapy, You are very welcome, thank you very much for providing that information and the SSU report.

Based on the information showing in the report, we can confirm that currently, the graphics driver version installed in your system is 30.0.100.9805, which is the latest one provided by Intel®:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw=intel%20iris%20xe%20graphics

Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your equipment. We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. 

I looked for the drivers One-Netbook's website and actually, the driver that they have available for you to install is version, 9616, which is the proper graphics driver for your computer, tested and validated by them. So, try a clean installation of that driver following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://onedrive.live.com/?authkey=%21AHBSO62bgujP9Rw&id=568CBBC00F505829%218750&cid=568CBBC00F505829

After that test the game Yakuza Kiwami 2 again, as you mentioned, " It was working without any graphical issues on driver 9616". If there is a problem with any other game, Yakuza 6, then we advise to check the system requirements of that game to make sure your system complies with them. 

We also suggest to get in contact directly One-Netbook support to make sure the latest BIOS is currently installed on the computer or ta gather the instructions on how to do that. Also, to report that there is a problem with the game Yakuza 6 when using graphics driver version 9616, to verify if they can reproduce the issue using the same exact platform you have, to confirm if they have a solution for that problem, if there is a newer graphics driver available customized by them for your machine containing the fixes for the game, if a physical inspection of the device is needed and for further technical assistance on this topic:

https://www.1netbook.com/contact-us/

Regards,

Albert R.

Intel Customer Support Technician