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DMutn
Beginner
2,572 Views

Yellow tint on my laptop ASUS VivoBook 15 X512FA-EJ373T

Just bought ASUS vivobook 15 X512FA-EJ373T

Core i3 10th 15.6 inch display

And found that my laptop's display is showing yellowish color. I have checked all the display settings, updated the windows, updated all drivers, also reset the laptop, but still my laptop display showing yellowish color. You can clearly see the difference in pictures attached. Left-hand side is my Laptop and Right-hand side is my friend's laptop. I think, this is a refurbished unit or this issue is coming only in this series of laptops or maybe there is a display issue only in this particular unit. Other wise laptop is good except display yellowish color.

Please share your experiences, if you guys have also facing the same issue on your Asus laptop.photo6215517254926313874.jpgphoto6215517254926313873.jpgphoto6215517254926313872.jpgphoto6215517254926313871.jpgphoto6215517254926313870.jpg

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7 Replies
AndrewG_Intel
Moderator
2,494 Views

Hello DMutn

Thank you for posting on the Intel® communities.

 

Regarding the behavior you described, could you please provide additional information?

 

1- We understand this is a new laptop, did this behavior happen since the very first day you bought it?

 

2- Does the behavior occurs on an external display connected to the laptop? Make sure you are testing using a straight-through connection with a single cable? For instance, HDMI-to-HDMI.

 

3- Is your friend's laptop the exact same model as the laptop that you have? What Windows® version and graphics driver is his laptop running?

 

4- Please provide details regarding the display settings you have tried.

 

5- Please provide a Report for Intel® Graphics Drivers following the steps on the below link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

6- DxDiag* report following these steps:

  • In the keyboard, press WinLogo key + R.
  • In the Run box please type dxdiag and hit Enter.
  • Click on Save All Information.
  • Open the report.
  • Use the option "save all information" to save the .TXT file.
  • Attach the report .TXT file to this thread. 

 

7- Just to make sure we are correctly identifying your laptop, could you please refer to the below image and let us know which one is yours? (1 or 2).

 

Note:

To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

photo6215517254926313874.jpg

DMutn
Beginner
2,494 Views

*Following are the answers to your questions 😘

 

*1-* Yes, this behavior happen since the very first day I bought this

laptop. I have purchased this Laptop on 20th May 2020.

 

*2-* No, this behavior does not occurs on an external display connected to

the laptop. Yes, I have tested using a straight-through connection with a

single cable using HDMI-to-HDMI and I have also attached the pictures

showing Laptop connected with my TV through HDMI cable. Please check the

pictures attached to this email.

 

*3-* No, My friend's laptop is not the exact same model as the laptop that

I have. His laptop model is *ASUS VivoBook Gaming F571GT* and mine Laptop

model is ASUS VivoBook 15 X512FA-EJ373T

 

*4-* The display settings I have tried are :- updated the graphics drivers

provided by ASUS and also update latest driver on intel site for my laptop

through *Intel-Driver-and-Support-Assistant-Installer *, also reset my

laptop, turned off the *night light mode*, Turned off the *Eye care *option

in *My ASUS app*, also check *intel graphics command center *and *intel

graphics control panel* for color settings etc.

 

*5- *I have attached the *Report for Intel® Graphics Drivers*, Please check.

Laptop pic 2.jpgLaptop and TV pic 6.jpgLaptop and TV pic 5.jpgLaptop pic 4.jpgLaptop pic 3.jpgLaptop pic 1.jpg

*6-* I have attached the *DxDiag** report. Please check.

 

*7-* The picture you have attached my Laptop is No. 2 , otherwise i have

also attached all the pictures, you can check.

 

Ratna
Beginner
93 Views

Hi DMutn,

 

Can you please let me know if your issue (yellow tint) is resolved or not yet.

I have same issue on my Dell 7420 from day 1 (of course not same as yours), but my issue is exactly same as yours.

So I want to know if this got resolved. If so, how.

Kindly reply.

DMutn
Beginner
2,494 Views

DxDiag report

AndrewG_Intel
Moderator
2,494 Views

Hello DMutn

 

Thank you for your response and all the details provided.

 

After checking all the information and considering that on an external display connected to the laptop you do not have the "yellowish color" issue on the external display, this seems to be a "laptop screen issue" related to the specific configuration, design and/or capabilities of the panel of the built-in display and this doesn't seem to be a driver issue.

 

The drivers provided by ASUS* for your Intel component might have been changed or customized. We recommend using the Original Equipment Manufacturer (OEM, in this case, ASUS*) driver so you don’t lose features or customizations.

 

However, since you mentioned you already tested with the latest ASUS* drivers, reset the laptop and trying different settings in Windows®, Intel® Command Center, and Intel® HD Graphics Control Panel, in this case, we recommend checking further with your OEM regarding this color issue on the built-in display.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

 

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

2,494 Views

Just uninstall Myasus app that comes preinstalled. That's the problem for the yellowish tint

Ratna
Beginner
79 Views

Hi DMutn,

 

Can you please let me know if your issue (yellow tint) is resolved or not yet.

I have same issue on my Dell 7420 from day 1 (of course not same as yours), but my issue is exactly same as yours.

So I want to know if this got resolved. If so, how.

Kindly reply.

Reply