asus gl503vm non vede la scheda video integrata Intel

[Fede1980]

Ciao a tutti, sono disperato.

Come da titolo il mio asus gl503vm non vede la gpu intel integrata e di conseguenza il pc mi da problemi.

Le ho provate tutte... dalla formattazione a aggiornare driver bios ecc ecc e anche cambiare le varie paste termiche... non so più dove sbattere la testa, in rete ho trovato solo un altro utente col mio stesso problema ma non so se e come abbia risolto.... AIUTOOOO

[AlHill]

Update your bios.  Then, check your bios video settings.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

ho l'ultima versione del bios e non la vede nemmeno nel bios, mi vede solo la nvidia 1060

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

ecco il file

[AlHill]

Either your processor is defective, or asus needs to look at your bios video settings (which should be set to allow both integrated and discrete graphics).

To test your processor, use IPDT:

https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

fatto, sembra tutto ok ma cmq mi dice che la scheda video integrata non è rilevata e dal bios non la vede

 

[AlHill]

You need to contact asus regarding their video bios settings.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

ma è possibile che sia un problema hardware, cioè che si sia rotto il processore?

[AlHill]

Anything is possible, but I am inclined to believe it is the bios or bios settings..

Your processor is 8 years old and discontinued and no longer serviced:

https://www.intel.com/content/www/us/en/products/sku/97185/intel-core-i77700hq-processor-6m-cache-up-to-3-80-ghz/specifications.html?wapkw=i7-7700hq

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[AlHill]

One more tthing - remove the video card and see if the integrated graphics work.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

in che senso "rimuovi" è un notebook... la disattivo dalla gestione risorse?

[AlHill]

Ah, you have a notebook.  Sorry, I neglected to check that.

Now, I would definitely contact asus.  It may well be that they are only allowing your nvidia graphics.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

ho provato già a contattare asus e sicuramente mi sembri molto più preparato tu perchè l'operatore con cui ho parlato non mi ha fatto fare nessuno dei test che mi hai fatto fare te e alla fine mi ha detto di spedirgli il pc (a pagamento) e poi avrebbero verificato.

Il Bios è l'ultima versione che mi fa scaricare per questo modello, è possibile installare un bios più recente?

[AlHill]

If yoiu have the latest bios installed, good.  there is nothing else to be done.

I checked your device on the asus website:

https://www.asus.com/us/supportonly/rog_strix_gl503/helpdesk_download/

It has both nvidia and intel drivers for your graphics, which imply that both should be functioning.

The bios has not been updated in 5 years:

https://www.asus.com/us/supportonly/rog_strix_gl503/helpdesk_bios/

So I am thinking that it is either the bios settings, or the processor.  Unfortunately, I cannot help further.  If you can take a photo ov the video/graphics setting, that would help.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

i driver intel non me li fa installare perchè dice che non ho la periferica, il bios che hai visto te è la versione 319 che è per l'asus GL503GE il mio invece è il GL503VM con la versione 316, secondo te me la fa installare la 319?

la foto che mi hai chiesto alle impostazioni video/grafica nel bios o nel pannello di controllo di nvidia?

[AlHill]

No, I specifically selected your model number (GL503VM)).

GL503VM

BIOS

BIOS for ASUS EZ Flash Utility

Version 316

4.21 MB

2020/11/09

You need to boot into the bios, select the video/graphic settings, and take a photo of that, then post it in your response.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[AlHill]

I am looking at this:

https://laptopmedia.com/series/asus-rog-gl503vm/

It does not specifically state that you have any Intel graphics, which leads me to believe that the bios has disabled this capability.

Also, what ports on this laptop support the nvidia graphics, and what ports support the Intel graphics?

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[Fede1980]

in quasi tutti i siti confermano che ha la scheda integrata:

https://www.chiratek.com/store/notebook/2313-asus-rog-gl503vm-ed032t-4712900830545.html

come faccio a controllare il discorso delle porte delle schede video?

[Fede1980]

     nel bios vedo questo

   

[AlHill]

Thanks for the photos.  I do not see any graphics settings or indication that Intel graphics are available.

I may be wrong (and often am) but I do not believe now that your laptop supports Intel graphics - only nvidia graphics.

Now, personally, I see this as a good thing.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]