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betr. INTEL Driver & Support Assisten v.21.4.29.8

JueWe
Beginner
416 Views

Hallo, ich habe INTEL Driver & Support Assisten auf die angebotene neue v.21.4.29.8 geupdated. Wenn ich den Assistenten starte will er sofort eine neue Version installieren, der Versuch wird von mir nach 15 min. abgebrochen, da ja die neueste Version schon geupdated ist. Wie kann man das neue Installationsvorhaben verhindern? Wäte toll wenn ich eine Antwort bekäme.

Gruß JueWe

0 Kudos
9 Replies
HemanthCH_Intel
Moderator
391 Views

Hi,


Thank you for posting your question. 


We only provide support in English. I have translated your question. Please find the below question:


concerning intel driver & support assisten v.21.4.29.8

"hi, I updated intel driver & support assisten to the offered new v.21.4.29.8. when I start the wizard he wants to install a new version immediately, the attempt is aborted by me after 15 min., because the latest version is already updated. how to prevent the new installation project? would be great if I got an answer."

 

Does this reflect your question correctly?

 

Thanks & Regards,

Hemanth.


JueWe
Beginner
335 Views

Hallo, was für ein Update soll ich senden? Ich habe keine einzige Antwort zur Problemlösung erhalten. Mit freundlichen Gruessen Juergen Welcke

---------------------------------------------------

Hello, what update should I send? I have not received a single response to resolve the issue. Sincerely, Juergen Welcke

HemanthCH_Intel
Moderator
350 Views

Hi,

 

We haven't heard back from you. Could you please provide an update on your issue?

 

Thanks & Regards,

Hemanth.

 

AndrewG_Intel
Moderator
290 Views

Hello @JueWe

Thank you for posting on the Intel® communities.


We understand that you are getting a notification that offers you to update Intel® Driver & Support Assistant (Intel® DSA) to a new version "21.4.29.8" but it seems that you already have this version installed and the notification keeps popping up. Is this correct?


We would like to inform you that the latest version of Intel® DSA is Version 22.2.14.5. You can download and save the installer on the computer to update to the latest version. Please follow these steps:

  1. Uninstall Intel® DSA via Control Panel.
  2. Delete all old log files from C:\ProgramData\Intel\DSA.
  3. Uninstall Intel® Computing Improvement Program or Intel®'s Product Improvement Program via Control Panel.
  4. Restart the system.
  5. Download the latest version of Intel® Driver & Support Assistant.
  6. Double-click Intel® Driver & Support Assistant Installer.exe file.
  7. Read and agree to the license terms and conditions
  8. Select Install.


Note:

If you still have issues upgrading Intel® DSA to the newer version or seeing errors about missing files, etc., please try the Intel® Driver & Support Assistant Uninstaller. Then download and install the latest version of Intel® Driver & Support Assistant.


If the issue persists, or if the problem with Intel® DSA is different, please provide us with more details:

1- Please elaborate more on the exact issue and the exact behavior:

2- Screenshots showing the problem/behavior:

3- Do you have security or anti-virus software installed, if yes, please provide details.

4- Provide the last DSAUninstaller.log (You can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log, and then to be sure and send back the most recently dated log).


5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


JueWe
Beginner
265 Views

Hallo Andrew G,

ich bedanke mich ganz herzlich für Ihre umfassende und zielführende Antwort. Das war eine Antwort wie man sie besser nicht erwarten kann! Alles ist OK und hat nach Ihren Empfehlungen zu vollster Zufriedenheit funktioniert.

Allerdings ist mir unklar was ich mit den bei der Deinstallation auf dem Desktop gespeicherten 21 Log-Dateien tun soll. Ich habe sie vorerste auf einem Stick gespeichert. Vielleicht haben Sie ja auch dafür eine Verfahrensanweisung.

Vielen Dank nochmals mite freundlichen Gruessen

Juergen Welcke

AndrewG_Intel
Moderator
257 Views

Hello JueWe

Thank you for your response.


Just to make sure, based on your response our understanding is that after trying the recommended steps, now Intel® DSA is working fine. Is this correct?

If this is correct, can we consider this request solved?


In regards to your question: "what to do with the 21 log files stored on the desktop when uninstalling".

If you mean the log files that we previously recommended deleting from C:\ProgramData\Intel\DSA (step # 2 in the uninstall-install instructions), if Intel® DSA is now working fine, there is no need to save a copy of those logs. You can just delete those logs from the USB stick and continue using Intel® DSA as usual.


If you have additional inquiries, please don't hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
244 Views

Hello JueWe

We are checking this thread and we would like to know if you need further assistance or if we can consider this request solved.

Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


JueWe
Beginner
231 Views

Hallo Andrew, das Problem ist gelöst, vielen Dank!

Gruß JueWe

AndrewG_Intel
Moderator
222 Views

Hello JueWe

Thank you very much for your response. We are glad to know that the problem is solved. Having said that, we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician


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