**bleep** driver driver gave me a nervous breakdown again!

[okoca]

today i updated the video card driver for arc a750 and this happened while the web page was open!! 

 

Video: https://streamable.com/sgwure

Why are you such a failure!

[DhannielM_Intel]

Hello okoca,

Thank you for posting in the community. I apologize for the inconvenience this issue has caused you. Allow me to assist you further. I need some additional information to better understand the problem:

1. What driver version are you using? Is it 32.0.101.6449/32.0.101.6256 or 32.0.101.6458/32.0.101.6257?
2. Is this a newly built system or a newly integrated GPU?
3. Did you choose the custom installation option and check the clean installation box?
4. Have you tried reinstalling the driver using Display Driver Uninstaller (DDU) in safe mode?
5. Can you check the BIOS to see if the issue persists?
6. Have you tried changing monitors and display cables for testing?
7. If possible, have you tried using a different GPU to see if the issue persists?

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[okoca]

> What driver version are you using? Is it 32.0.101.6449/32.0.101.6256 or 32.0.101.6458/32.0.101.6257?

old driver; gfx_win_101.6319 and i updated to; gfx_win_101.6449_101.6256

> Is this a newly built system or a newly integrated GPU?
I bought the arc a750 in the 9th month of 2023, there were all kinds of problems at that time, I updated the ddr rams all at once, bought 4000mhz, bought an 8k hdmi cable, The problem is not related to these, the problem is clearly a driver problem.

> Did you choose the custom installation option and check the clean installation box?

I didn't do a custom installation or a clean installation, I updated it by clicking next, then I restarted. Then I hibernate power off the system once, When I woke up, a problem suddenly occurred.

> Have you tried reinstalling the driver using Display Driver Uninstaller (DDU) in safe mode?
unnecessary, useless.

> Can you check the BIOS to see if the issue persists?

From a technical point of view, you can see in the video that the system is not locked, there is no GPU error anywhere, in the bios or windows system logs, I pressed the manual reset button because the system did not respond, you can already see in the video that the mouse is moving.

> Have you tried changing monitors and display cables for testing?

I haven't tried it, it's not a cable problem anyway, it's the cable I'm using now; jsaux 8k UHD Long HDMI Cable 48GBPS High Speed ​​2.1 Braided Gaming Cable 8k 60hz 3 METER

--

1080p video was waiting with VLC open and paused in the background,
In VLC, color and sharpen were active in the image settings.
Even though VLC is not playing the video, even if it is paused, it continues to use the GPU for some reason, in a very low amount, I see this when watching the relevant cores in the GPU tab in Process Explorer, but it is very low.

There were images and videos on the page open in the opera,
For some reason, I think your video card driver could not handle something like the contend switch properly.

Since there is no GPU recovery like in AMD, it turned into a ridiculous situation as if there was a problem with the GPU RAM.

[DhannielM_Intel]

Hello okoca,

Thanks for answering my question. Since you mentioned that the issue occurs after updating the driver, let's try reinstalling the graphics driver. This time, we'll use Display Driver Uninstaller (DDU) to completely remove all Intel Graphics drivers. After that, reinstall the graphics driver, selecting the clean installation process. First, download the latest graphics driver from this link: Intel® Arc™ & Iris® Xe Graphics

Then you can follow this steps to perform the DDU:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart.
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

Once your system reboots, double-click the graphics driver you downloaded earlier and choose the clean installation process. After the installation, wait for the system to reboot again. Let me know the outcome.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello okoca,

I hope you've had a chance to review the information I shared in my previous message. If you have any questions or need further clarification, please feel free to inform me.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[okoca]

your suggestions are useless. The problem continues to get worse !! Finally the **bleep** driver went into a blue screen while dying.

This problem occurs when waking up from hibernation, not on a clean start. Tell your software developers to debug this **bleep** problem as soon as possible, I'm about to throw my graphics card out the window. Backup the videos if necessary, they will be deleted after a while.

video:

https://streamable.com/bsnv7g

https://streamable.com/1m1n6o

[DhannielM_Intel]

Hi okoca,

Thank you for your cooperation. I have just one quick question: could you please tell me the exact brand of your Arc A750 (e.g., Asrock, Intel, MSI, Asus, Acer, etc.)? Also, just a heads-up, I can't back up or download the video, so I can only watch it if you send it directly in this thread.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[okoca]

your own card founder edition,  I woke it up from hibernation, went to the web page with Opera and said open a new web page in the background with a tab and it started all of a sudden.

[DhannielM_Intel]

Hi okoca,

I have sent you a private message. Could you please check your email inbox for it? Thank you!

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi okoca,

I will proceed with creating an internal ticket and processing the warranty for this unit. As a result, I will now be closing this inquiry. If others are experiencing the same issue, please do not hesitate to contact Intel Customer Support and create a new ticket. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[okoca]

Destek kaydını açtılar ve talep ettikleri tüm bilgileri, hatta faturasını bile göndermeme rağmen günler geçti ve hiçbir şekilde yardımcı olmadılar; konuyu öylece bırakıp destek kaydını kapattılar. Destek sürecini başlatan kendileri olmasına ve benim durumumu gözetmeleri gerekirken, çözümsüz bir şekilde süreci sonlandırdılar. Bozuk olduğunu düşündükleri kartla ilgili olarak, bu durumu benden sonrakilere uyarı niteliğinde paylaşmak istiyorum: Burada destek kayıtlarıyla uğraşmak tamamen zaman kaybı, çünkü kendi ülkelerinde değilseniz size hiçbir şekilde yardımcı olmuyorlar. Hatta benim ülkemdeki partnerlerine bile ulaşma zahmetine girmediler ve süreci sadece otomatik e-posta mesajlarıyla yöneterek sorunu tamamen çözümsüz bıraktılar.

Durumun böyle olduğunu gördüğüm için tüm kişisel verilerimin silinmesini talep ettim onuda yapmadılar, son derece umursamaz bir tavıları vardı ve benim ülkemin yasalarına göre açıkca suç da işlediler. Hiç yakışmadı intel!

[n_scott_pearson]

No, let's say it properly: This is a Community. The Community is NOT the place to create or discuss support tickets. You create support tickets using the automated system (which I don't recommend) or through direct engagement with Intel Personnel. Similarly, you discuss support tickets directly with Intel personnel, not here.

...S