can't access display settings on intel graphics software

[arsenal]

when i open display in intel graphics software, it keep waiting for "windows", and i can't access to the display settings.

I put the version of the driver in the pictures and a picture of the problem.

i already tried to uninstall and reinstall intel graphics sofware

thank you in advance.

[ArchieD_Intel]

Hi arsenal,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific update?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[arsenal]

Hello,

since yesterday i can access to the display settings and it work great.

Before yesterday i removed and reinstalled the driver, i'm pretty sure it was with the DDU, and i also removed and reinstalled the graphic software.

Have a nice day.

[ArchieD_Intel]

Hi arsenal,

I'm glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician