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copy paste doesnt work and graphical glithes after computer wakes up from sleep

Strathen
Novice
663 Views

Hi,

 I just updated to the latest drivers: 31.0.101.5382 on Windows 11 -  23H2 OS build 22631.3296.

Intel i5-11600k - 32GB Ram

The last driver also had the current problem which is that the copy paste functions do not work via keyboard or right clicking the mouse. I can highlight text and drag and drop it to across programs but not always.

I also get graphical glitches with file explorer where there are black bars over parts of the window. but not consistently.

One other glitch: I ca open the windows start menu, I can click on the power icon but I cant click restart...I have to hard boot the computer.

Rebooting fixes these issues and they only happen with monitor sleep.

 

The previous drivers fixed my worst issue: monitors actually work now after they turned off. ( My system stays awake) In the past, only one monitor would wake up and the screen data would not move onto the one that woke up.

 

 

Thanks

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VonM_Intel
Moderator
624 Views

Hi, Strathen.

Thank you for posting in our Community.

You're encountering several problems after installing the most recent Intel graphics driver (version 31.0.101.5382) on your Windows 11 setup. These issues could stem from corrupted system files, conflicts with other running applications, or problems with the graphics driver itself affecting system performance. The fact that a system reboot temporarily resolves these problems, which manifest after your monitor enters sleep mode, suggests that the driver may be improperly managing the wake-up protocol. Likely, the new drivers are not fully compatible with your specific hardware or system setup, or there could be unresolved defects in the latest driver version. You may want to revert to an earlier driver version that provided stability or await an updated driver that rectifies these glitches.

 

Additionally, while the information about your processor, RAM, and Windows OS version is helpful, a more comprehensive understanding of your system setup would be beneficial. I recommend running the Intel System Support Utility (SSU) report and sharing the findings with me. This will allow me to check the driver version, identify the precise graphics card model you're using, and review any system-level error logs, among other details.

 

Best Regards,

Von M.

Intel Customer Support Technician

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VonM_Intel
Moderator
498 Views

Hi, Strathen.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Von M.

Intel Customer Support Technician


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