dell laptop blank screen after installing intel uhd driver

[vijay-0]

I am reaching out regarding an issue I've been facing while attempting to install the Intel UHD Graphics driver on my laptop. Each time I try to complete the installation, my screen goes blank before the process is finished.

Here are the steps I have tried so far:

1. Uninstalling the current driver and performing a clean installation.

2. Ensuring my system's BIOS and chipset drivers are up-to-date.

3. Checking for Windows updates and confirming my operating system is fully updated.

4. Testing with different cables and monitors to rule out hardware issues.

5. Attempting the installation in Safe Mode.

Despite these efforts, the issue persists, and I am unable to resolve the issue.

Microsoft windows version 22h2 (os build 19045.5737). Installed on 12-‎04-‎2025.

My laptop details.

• Model. Dell Inspiron 5590.
• Processor: Intel Core i5-10210U (10th Gen).
• Display: 15.6-inch Full HD screen with a resolution of 1920x1080 pixels.
• Memory: 8 GB DDR4 RAM.
• Storage: 512 GB SSD.
• Graphics: NVIDIA GeForce MX250 with 2 GB GDDR5 dedicated graphics memory.

I would appreciate any guidance or suggestions you can provide to help resolve this problem.

[RobbieR_Intel]

Hello vijay-0

Thank you for reaching out and sharing the detailed steps you've taken to resolve the issue with installing the Intel UHD Graphics driver on your Dell Inspiron 5590 laptop. I understand how frustrating it can be when a screen goes blank during installation, especially after trying multiple troubleshooting steps. Your efforts to update BIOS, chipset drivers, and Windows, as well as testing hardware connections, show a thorough approach to resolving the problem.

I appreciate your patience and persistence in dealing with this issue.

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[vijay-0]

Thank you Robbie R. for you response.

I'm attaching SSU report and I'm also attaching few few video's which I have taken hopping that may help to understand the problem.

1: intel uhd driver installation using intel driver assist program

https://youtu.be/IO_mWPqvusA

2: uninstalling intel uhd and blank display gone (ms basic adaptor takes the job)

https://youtu.be/4Msoxohf3ps

3: after competition of dell os recovery tool and windows update.

https://youtu.be/aiHCzgVtErQ

please ignore background noise.

Please let me know the best approach or any relevant documentation that could assist me. Looking forward to your response.

Best regards, Vijay

[RobbieR_Intel]

Hello vijay-0,

Thank you for providing all the necessary information. I understand the problem much more clearly with the provided videos and explanation.

Please try to use and download the necessary drivers from your original equipment manufacturer's support page, Dell Inspiron 5590. Since you currently don't have any drivers installed on your system as of the moment, but if not please perform a Clean Installation and ensure that the version, 27.20.100.9664, A04 is installed.

If the issue persists, please let me know so that I may further investigate.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello vijay-0,

I just wanted to follow up and see if you’ve had a chance to look over the information I shared earlier. If there’s anything unclear or if you need help going through the next steps, just let me know—I’m here to help however I can. Looking forward to your response so we can get this sorted out for you.

Best Regards,

Robbie R.

Intel Customer Support Technician

[vijay-0]

Hello Robbie R.

Sorry for delay in my response, well it working fine,

But I have a Question that when I installed intel UHD driver Version: 31.0.101.2135 (using intel driver assist S/W) it works fine and after 2 weeks again facing the same issue.

What's the region for that ?

I'm really worried that after couple of weeks it may again occur.

Hopping you help me.

[ArchieD_Intel]

Hi vijay-0,

Thank you for the update. I would like to know if you're able to install the driver version from you OEM Dell Inspiron 5590 as it is more tailored and customized to your system. This is to isolate the issue that you've experienced.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi vijay-0,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Archie D.

Intel Customer Support Technician

[vijay-0]

Hi

Archie D.

Sorry for the late response.

Yes I have installed OEM  Dell Inspiron 5590  driver version and it work for a week then it again the same issue. I have perform a Clean Installation and ensure that the version, 27.20.100.9664, A04 is installed.

Yesterday it happen again, I just uninstall the intel UHD driver then reinstall it and it worked. I'm not able to understand what is problem.

I'm attaching ssu logs. hoping that may help.

Best regards, Vijay

[ArchieD_Intel]

Hi vijay-0,

Thank you for your update. I've sent an email to your active email address for the next step of the process.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician