driver and support assistant not working

[mark1165]

driver  and support  assistand always tells me to download  the Sw  , but it is downloaded.

Have already  rebootet and reinstalled several times.

Sometimes the scanning t works on edge / chrome on english site, but not on firefox  on german site.

How can that be ?

[MF_]

Same issue here.

Found a temporary workaround on Firefox: Start DSA, while in the empty support window, switch your current browser page language to English and reload. After having reloaded and the DSA windows shows correctly in English, you can even switch back to the language of your choice and it will work now (but only in this browser tab).

[LeonWaksman]

Hi @mark1165  and @MF_ 

You can turn OFF the false IDSA request.

Leon

[Deeksha_S_Intel]

Hi mark1165, we would like to inform you that we are routing your query to the dedicated team for further assistance.