driver auto jump back to old version

[aaaareid]

arc driver will jump from the latest to the old which is 30 version automatically how to solve it ,and one more problem is cant check update always times out and jump red bracket noti

[JeanetteC_Intel]

Hello aaaareid,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Please share a screenshot of the 'update' that times out.

2) Please download the Intel® System Support Utility for Windows* software, so I can fully check and provide you with an accurate fix. Download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt).

3) Are you having any display or graphics issues reason why you were trying a driver update?

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello aaaareid,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello aaaareid,

Greetings.

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician