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hola buenas tardes o noches tengo un problema y no puede ser complicado es que el asistente de soporte de intel para descargar los drivers ya sean graficos o de audio y demas se queda bloqueado cuando intenta escanear los componentes graficos de mi sistema operativo ya porbe en recargar la pagina repara el asistente y otros metodos por medio de youtube y nada entonces si me podrian ayudar con algo
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tmb una solucion por medio de correo gracias
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que alguein me ayude porfavor si sabe la solucion se lo agradeceria mucho la verdad no c a que se deba este problema tmb probe en reiniciar los servicos del sistema operativo y nada porfavor que alguien me ayude o la persona que me ayude le halla pasado algo similar
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hola espero encarecidamente la solucion para mañana lunes de vrdd que cualquier solucion ayuda
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si es algo del antivirus lo tengo desactivado pero la vrdd no c que mas pueda hacer quiero aclara cuando mi sistema operativo era de 32bits y despues de hace unas semanas de haber creado una unidad flash usb para poder cambiar mi sistema operativo antes no me pasaba Pero ahora si aunque no creo que se deba a algo de eso si lo es porfavor darme un metodo una solucion o varias feliz noche o dias y feliz fin de semana
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Hello @lucyclous
Thank you for posting on the Intel️® communities.
Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.
We sincerely regret you are experiencing issues with Intel® Driver & Support Assistant (Intel® DSA), we will be more than happy to assist you.
Please tell us, what driver(s) were you trying to update?
Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.
Best regards,
Jose B.
Intel Customer Support Technician
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Hello lucyclous
We hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance by attaching the required report.
Best regards,
Jose B.
Intel Customer Support Technician
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Hello, @lucyclous
I hope you are doing great.
As we have not heard back from you, we will proceed to close this thread now.
If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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