facing random crashes in CS2 game

[ishaanagrawal]

CPU

13th Gen Intel(R) Core(TM) i7-13620H

RAM 16 GB

Intel(R) UHD Graphics

I bought my laptop in September 2024, and CS2 worked fine for 4-5 months.
Recently, I started facing random FPS drops in-game, and the whole system freezes during that time. The game works fine for 6-8 minutes and then hangs for 1-2 minutes.

I tried the game on my old i3 laptop, and there was no issue on it, except that i3 isn't good enough for the game anyway. The i3 laptop had the exact version of the game and windows.

What can I do to run the game smoothly? Any advice?

[DhannielM_Intel]

Hello ishaanagrawal, 

Thank you for posting in the community. To further investigate this issue, I have a few questions I'd like to ask. Please provide answers to the following:

1. What are the exact models of the two laptops?
2. What driver versions are you using on your i7 and i3 laptops?
3. Do you recall if the issue started after a driver update or a Windows update?
4. Besides CS 2, are there any other games causing similar issues?

Additionally, to gain a better understanding of your entire system, please use the System Support Utility (SSU) to generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ishaanagrawal, 

I'm following up to see if you've had a chance to review my previous response, which includes questions and a request for the System Support Utility (SSU). At your earliest convenience, please share the information by answering the inquiries mentioned above.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ishaanagrawal, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician