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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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how can i solve this problem

hamza42
Beginner
869 Views

It gives such an error while checking for driver updates, how can I fix it?

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3 Replies
Alberto_R_Intel
Employee
809 Views

hamza4, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In reference to this scenario, in the link below, you will find some troubleshooting steps to try in order to attempt to fix the issue with the Intel® Driver Support Assistant:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html


If by any chance the issue remains after trying those suggestions, then please provide the information requested in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html


Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
754 Views

Hello hamza4, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Andres_Intel
Employee
706 Views

Hello hamza42,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


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