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i5-1031G1 with UHD graphics can't connect in 4K to Samsung M7 screen

Falmer5
Beginner
713 Views

Hi,

I can't connect my laptop in 4K to my new Samsung S7 screen.  It will only accept FHD. I can set the new 4K resolution in the command center but cannot validate the selection for the new resolution. There are no updates directly available for the driver of the IGP on windows update. I have used an existing HDMI cable as well as the new cable provided with the screen. I have no problem connecting my other laptop in 4K to the screen. 
Please find the SSU report attached. 

Thanks!

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Falmer5
Beginner
699 Views

Found an external update for the IGP drivers. Updated to version 31.0.101.2115. 

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AlHill
Super User
696 Views

External update?

All you have to do is go here:

https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

 

And, you can always (until intel deletes it) find your graphics driver by looking at the processor downloads:

https://ark.intel.com/content/www/us/en/ark/products/196603/intel-core-i51035g1-processor-6m-cache-up-to-3-60-ghz.html

 

By the way, your processor isi5-1035G1, not i5-1031G1.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Carlos_L_Intel
Employee
641 Views

Hi @Falmer5,


Were you able to check the previous post?  Let us know if you still need assistance.  


Best regards,  

Carlos L.  

Intel Customer Support Technician.



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Carlos_L_Intel
Employee
614 Views

Hi @Falmer5,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored. 


Best regards,  

Carlos L. 

Intel Customer Support Technician


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