intel arc driver B570 lag crash

[Andrew011]

I recently installed version 32.0.101.6881 (WHQL Certified) and I only have problems in games, I get 20-30 fps and it stutters badly, but I downgraded to version 32.0.101.6874 (WHQL Certified) and it works great, but the last version works very badly, I bought the card 2 days ago.

[Mike_Intel]

Hello Andrew011,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc B570?
2. How did you update the driver?
3. Before buying the Arc B570, are you using other PCIe Graphics controller in your system? If yes, what is the model of that other Graphics card?
4. Aside from downgrading, what are the other troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Andrew011]

I downloaded the Game ON driver from the official website, I have pcie 4.0, I have had many AMD and Nvidia video cards, I have not had any problems with drivers, all of them are up to date Ihave a video card from the supplier, it's called Sparkle.

[Mike_Intel]

Hello Andrew011,

Thank you for the update.

Can you try the following steps and tell me if this will help improve the issue.

1. Make sure that the BIOS of your motherboard is updated.
2. Please try to install the latest driver using DDU. Please refer to the links below for the steps and the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Andrew011,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Andrew011,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician