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intel graphics driver installed now, but warning, checked log, API error = 112(?) on windows10

alumina
Beginner
434 Views

 

after reboot, re-installing process is infinite-loop on intel graphics windows DCH driver.

Notebook N85_N870HL

BIOS
バージョン
1.05.02
日付
2017/06/12
マザーボード
製造元
Notebook
モデル
N85_N870HL
バージョン
Not Applicable
オペレーティング・システム
エディション
Microsoft Windows 10 Pro (64 ビット)
バージョン (ビルド)
21H2 (10.0.19044)

デバイスとドライバー

プロセッサー

Intel® Core™ i5-7300HQ CPU @ 2.50GHz

グラフィックス

Intel® HD Graphics 630

 

NVIDIA GeForce MX150

オーディオ

Realtek High Definition Audio

インテル® ディスプレイ用オーディオ

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

ネットワーキングと I/O

Hyper-V Virtual Ethernet Adapter

Realtek PCIe GbE Family Controller

Intel® Dual Band Wireless-AC 3168

 

Bluetooth Device (Personal Area Network)

VPN Client Adapter - VPN

インテル® ワイヤレス Bluetooth®

 
メモリー

8 GB

ストレージ

WDC WDS240G1G0B-00RC30

 

0 Kudos
4 Replies
alumina
Beginner
416 Views

error log are below.

......

  }
 }
}
||
2022/05/24 13:55:09.933|INFO|
Installation times:
{
Install INF operation("C:\ProgramData\Package Cache\C4B644046B586610A7EB0C502D7B55671624ABEF\Graphics\iigd_dch.inf"): 14.240253
Installation of all drivers: 15.1116902
Installation of all components: 0.0159903
}
||
2022/05/24 13:55:09.962|WARN|The specified winApiErrorCode = 112 is not supported. ||
2022/05/24 13:55:09.962|INFO|Arc Control launch option: Disabled ||

AndrewG_Intel
Moderator
414 Views

Hello @alumina

Thank you for posting on the Intel® communities.


In order to review this further, could you please provide the following details?

1- What is the driver version that you are trying to install and how are you installing the driver? Are you using the .exe installer or Intel® Driver & Support Assistant (Intel® DSA)? Please provide more details on the steps you follow and elaborate more about the behavior:

2- If possible, please provide some screenshots or a short video showing the behavior:

3- Just to make sure, is the "error log" from the driver installer? Please provide details:

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
400 Views

Hello alumina

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
370 Views

Hello alumina

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply