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mezz
Beginner
1,233 Views

intel hd 620 /green and violet screen on adobe preimere pro

Watch the preview or the output of the video and it will be distorted with green and violet.

help please

i want to solve it fast

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3 Replies
mezz
Beginner
88 Views

idata
Community Manager
88 Views

Hello mostafa656,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Please provide me with the information that was requested above.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
idata
Community Manager
88 Views

Hello mostafa656,

 

 

I understand that you are currently experiencing green or violet distortions on the projects created with Adobe*.

 

 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, have you checked the finished projects and see if the distortion is present even after getting the final product? If it does show the distortion in a normal video player, please provide us with screenshots showing the distortion as well.

 

 

Let me know please.

 

 

 

Regards,

 

David V
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