intel support assistant not working anymore

[Taskin501]

I am using windows 10 home (21H2). Before that, I upgrade to windows 11.  In windows, 11 intel support assistants work correctly I do not face any issue in windows 11. Then I downgrade to windows 10. I do a clean installation. Then starts the problem. 

intel support assistant is not working anymore. I make windows 10 clean install 3/4 times but it did not work. I try every method I see on youtube and every method available on Google but it does not work. I try to uninstall and reinstall using (DSAuninstall.exe) over 10/13 times but it does not work.

I try eage, chrome, and firefox without an Ad blocker but it does not work. I use inbuild repair to repair this software 10 times but it does not work. I try every method but I can't fix it.

Now, what should I do now? Please support me to fix the issue.

[DeividA_Intel]

Hello Taskin501,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your   

In order to better assist you, please provide the following:  

1. Does the tool open or never open?

2. Does the tool get stuck at scanning?

3. If possible, can you take a picture or video where we can see the issue? 

4. Please provide the Logs so I can investigate further:

• Files can be found at C:\ProgramData\Intel\DSA (there will be 3 folders, zip and send all 3 (Data, Downloads, Logs).

5. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician

[Taskin501]

1. Does the tool open or never open?

Ans: Sometimes it opens but the scanner doesn't work and sometimes it never opens.

2. Does the tool get stuck at scanning?

Ans: Yes.

scanner never work

[DeividA_Intel]

Hello Taskin501, 

Thanks for the confirmation. Before I proceed to investigate this behavior, please confirm if you already tried the following steps:

1. Check Intel® DSA service:

1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.
2. In Windows* Search, type Services and scroll to find Intel® Driver & Support Assistant.
3. Confirm the Status shows Running; if it isn't running, then start the service if necessary by right-clicking and choosing Start.
4. Check to see if any Windows* updates are pending.
5. Restart the system.

2. Clear the browser cache and close the browser.

Thanks for your comprehension.

Regards,   

Deivid A.  

Intel Customer Support Technician  

[Taskin501]

I try this but it does not work. I try every single method available on youtube and google. I saw this method on youtube I try it but it does not work. 

I try on eage, crome, and firefox without adblocker but it does not work.

[Taskin501]

Did you find any solution to this problem?

[DeividA_Intel]

Hello Taskin501, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello Taskin501, 

Thanks for your patience. I am still investigating this issue, and to continue further I will need the following:

1. For the logs I will also need the "Data" and "Downloads" folders too.

2. To have a better understanding of this issue, please take a short video where we can see the issue.

Regards,   

Deivid A.  

Intel Customer Support Technician  

[Taskin501]

ok I sent you a video 

In this location (C:\ProgramData\Intel\DSA) only the log folder is available.

How do I send you a video ?? The video size is more than 71 MB......

[DeividA_Intel]

Hello Taskin501, 

Thanks for your response. The logs located in "(C:\ProgramData\Intel\DSA)" may be hidden, please check under the tab View>Hidden Items in (C:\ProgramData\Intel\DSA).

Can you zip the video so you can send it in your next response?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Taskin501]

I check the hidden file but no file in there.

I am sending you the video 

[DeividA_Intel]

Hello Taskin501, 

Thanks for the video. I will try to continue with the investigation with the information that you have provided so far. As soon as I have any updates I will let you know.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Taskin501]

Did you find any solution to fix this problem?

[DeividA_Intel]

Hello Taskin501, 

I am sorry for the delay. We have released a new Intel® Driver & Support Assistant (Intel® DSA) version. In order to continue, use the uninstaller to remove the Intel® Driver & Support Assistant (Intel® DSA) and install the latest version 22.5.34.

• Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
• Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?cache=false

Please let me know if the issue persists.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Taskin501]

I try it but I can't fix the issue.

I used your link but it did not work.

[Taskin501]

I give you the screenshot.

[DeividA_Intel]

Hello Taskin501, 

Thanks for your confirmation. In order to investigate further, please provide the logs one more time. Remember to also send the "Data" and "Downloads" folders located at C:\ProgramData\Intel\DSA.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Taskin501,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Taskin501]

Thank you 

I try many ways to fix the issue. Then I notice that the (Data & Download) folder is not created. Then I change the location from drive C to drive E. Then Alhumdullah one issue is solved. Intel support assists now can download the latest driver. But a problem remains the support assist scanner is not working. I try in eage & chrome but the scanner is not working.

how can I send you the (Data & Download) folder? I compress that folder in zipping. But the folder size is more than 71MB.

[DeividA_Intel]

Hello Taskin501, 

Thanks for your response. I am glad to know that you were able to fix part of the issue. Can you try to zip each folder individually?

If that does not work, are you able to upload the zipped folders to google drive and share the link?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Taskin501]

I send you the DSA.zip file......