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intel support assistant not working anymore

Taskin501
Novice
6,733 Views

I am using windows 10 home (21H2). Before that, I upgrade to windows 11.  In windows, 11 intel support assistants work correctly I do not face any issue in windows 11. Then I downgrade to windows 10. I do a clean installation. Then starts the problem. 

intel support assistant is not working anymore. I make windows 10 clean install 3/4 times but it did not work. I try every method I see on youtube and every method available on Google but it does not work. I try to uninstall and reinstall using (DSAuninstall.exe) over 10/13 times but it does not work.

I try eage, chrome, and firefox without an Ad blocker but it does not work. I use inbuild repair to repair this software 10 times but it does not work. I try every method but I can't fix it.

 

Now, what should I do now? Please support me to fix the issue.

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27 Replies
DeividA_Intel
Employee
5,204 Views

Hello Taskin501,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your   


  

In order to better assist you, please provide the following:  


1. Does the tool open or never open?

2. Does the tool get stuck at scanning?

3. If possible, can you take a picture or video where we can see the issue? 

4. Please provide the Logs so I can investigate further:

  • Files can be found at C:\ProgramData\Intel\DSA (there will be 3 folders, zip and send all 3 (Data, Downloads, Logs).

5. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  



Regards,  

Deivid A.  

Intel Customer Support Technician


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Taskin501
Novice
5,196 Views

1. Does the tool open or never open?

Ans: Sometimes it opens but the scanner doesn't work and sometimes it never opens.

2. Does the tool get stuck at scanning?

Ans: Yes.

scanner never work

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DeividA_Intel
Employee
5,190 Views

Hello Taskin501, 



Thanks for the confirmation. Before I proceed to investigate this behavior, please confirm if you already tried the following steps:



1. Check Intel® DSA service:

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.
  2. In Windows* Search, type Services and scroll to find Intel® Driver & Support Assistant.
  3. Confirm the Status shows Running; if it isn't running, then start the service if necessary by right-clicking and choosing Start.
  4. Check to see if any Windows* updates are pending.
  5. Restart the system.

2. Clear the browser cache and close the browser.



Thanks for your comprehension.


Regards,   

Deivid A.  

Intel Customer Support Technician  


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Taskin501
Novice
5,184 Views

I try this but it does not work. I try every single method available on youtube and google. I saw this method on youtube I try it but it does not work. 

I try on eage, crome, and firefox without adblocker but it does not work.

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Taskin501
Novice
5,171 Views

Did you find any solution to this problem?

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DeividA_Intel
Employee
5,145 Views

Hello Taskin501, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
5,137 Views

Hello Taskin501, 



Thanks for your patience. I am still investigating this issue, and to continue further I will need the following:



1. For the logs I will also need the "Data" and "Downloads" folders too.

2. To have a better understanding of this issue, please take a short video where we can see the issue.



Regards,   

Deivid A.  

Intel Customer Support Technician  


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Taskin501
Novice
5,128 Views

ok I sent you a video 

 

In this location (C:\ProgramData\Intel\DSA) only the log folder is available.

 

How do I send you a video ?? The video size is more than 71 MB......

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DeividA_Intel
Employee
5,118 Views

Hello Taskin501, 



Thanks for your response. The logs located in "(C:\ProgramData\Intel\DSA)" may be hidden, please check under the tab View>Hidden Items in (C:\ProgramData\Intel\DSA).


Can you zip the video so you can send it in your next response?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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Taskin501
Novice
5,111 Views

I check the hidden file but no file in there.

 

I am sending you the video 

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DeividA_Intel
Employee
5,083 Views

Hello Taskin501, 



Thanks for the video. I will try to continue with the investigation with the information that you have provided so far. As soon as I have any updates I will let you know.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Taskin501
Novice
5,052 Views

Did you find any solution to fix this problem?

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DeividA_Intel
Employee
5,041 Views

Hello Taskin501, 



I am sorry for the delay. We have released a new Intel® Driver & Support Assistant (Intel® DSA) version. In order to continue, use the uninstaller to remove the Intel® Driver & Support Assistant (Intel® DSA) and install the latest version 22.5.34.




Please let me know if the issue persists.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Taskin501
Novice
5,027 Views

I try it but I can't fix the issue.

I used your link but it did not work.

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Taskin501
Novice
5,008 Views

I give you the screenshot.

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DeividA_Intel
Employee
5,005 Views

Hello Taskin501, 



Thanks for your confirmation. In order to investigate further, please provide the logs one more time. Remember to also send the "Data" and "Downloads" folders located at C:\ProgramData\Intel\DSA.



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
4,971 Views

Hello Taskin501,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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Taskin501
Novice
4,960 Views

Thank you 

I try many ways to fix the issue. Then I notice that the (Data & Download) folder is not created. Then I change the location from drive C to drive E. Then Alhumdullah one issue is solved. Intel support assists now can download the latest driver. But a problem remains the support assist scanner is not working. I try in eage & chrome but the scanner is not working.

 

how can I send you the (Data & Download) folder? I compress that folder in zipping. But the folder size is more than 71MB.

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DeividA_Intel
Employee
4,906 Views

Hello Taskin501, 



Thanks for your response. I am glad to know that you were able to fix part of the issue. Can you try to zip each folder individually?


If that does not work, are you able to upload the zipped folders to google drive and share the link?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Taskin501
Novice
4,892 Views
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