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iris xe dual-monitor setup

Unskilleddra9on
Beginner
2,951 Views

I might just be an idiot but I googled to see if the iris xe chip can run 2 monitors and it said it can do up to three, i am using one monitor on an actual hdmi port and attempting to get another one to run on a usb-c to hdmi adapter. They all work separately but when used in conjunction become useless, i can't even detect it through display settings. I've made sure i have the newest display driver installed and my computer is completely up to date so idk if i'm stupid or just doing something wrong. 

 

Monitor one: samsung 27" CHG70 gaming monitor with quantum dot

Monitor two: ASUS TUF 28" VG289Q1A

Laptop:  HP Laptop 15-dy2xxx

idk if these are relevant to my problem but might as well include them.

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Steven_Intel
Moderator
2,874 Views

Hello Unskilleddra9on,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Iris® Xe Graphics, I will be glad to help.


By any chance, were you able to get both monitors to work together in the past? If so, was there any change that may have triggered the issue?


As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,836 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,798 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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mohsinmem
Beginner
1,913 Views

Hi I'd like to pick up on this conversation. I came to this post as I researched why my laptop was performing so poorly after connecting to two other screens. My task manager tells me my CPU usage is 34% and  Memory 55% (below). Turns out it's the refresh rate across multiple screens is the issue. I'm wondering if there's something you can suggest that will reduce the significant lag I'm experiencing (image below). My understanding of this issue currently is that this is a graphics card processing issue. But I'll let you figure and let me know. I followed the instructions you asked the original user to take and here's my system scan: https://drive.google.com/file/d/1qDFQxzDjCHF9WM1kdZ6DK0WKBwieS662/view?usp=drive_link

 

Thank you for your assistance 🙏

 

mohsinmem_0-1704535074658.png

mohsinmem_1-1704535338539.png

 

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