is it intel core ultra 5 125h cannot use intel xess2 ?

[Taufik13]

i had f1 2024 and marvel rival and my laptop  specification  is acer swift go 14 equiped with intel core ultra 5 125h and use igp intel arc alchemist gen 1 , but it doesnt showed up intel framegen setting and i upadated graphics driver and game driver but still no change,

[Mike_Intel]

Hello Taufik13,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchase your system?
2. Are you having issues with the games that you mentioned?
3. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Taufik13]

Im buying this laptop around mid 2024 and when iwant to use Intel xess2 feature in the setting game like a newer game such as Marvel rival or f1 2024 the Intel frame generation setting not showing , is it Intel core ultra 5 125h support Intel xess2 feature like frame gen or low latency?

[Mike_Intel]

Hello Taufik13,

Thank you for the update.

For further checking, please help provide the following details.

1. Can you share a screenshot or video of the issue?
2. Please help generate the SSU logs of your system. Please refer to the link below for the steps:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Taufik13,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Taufik13,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician