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cvale14
Beginner
430 Views

laptop asus x555LA, processor core i5 5200u, gpu intel hd 5500

Good morning, the pc described above when Playing some video with codec h265(hevc) all the work does the processor, I use the media player classic and it is enabled to speed up by hardware, when playing any video with h264 codec if the gpu works, more precisely the video decode does its function. I have all the drivers updated, why does not activate the gpu when the codec is h265? nor does it work for the vp9 codec which are the ones that work youtube, i use windows 10 updated with the 1809 version.

 

Someone who has a way that works, since searching the internet says that the intel hd 5500 if it is able to decode h265 codecs.

 

Attached image showing the work of the gpu when playing a video with h264 codec.

 

Attached image showing that the gpu does not decode video when the codec is h265.

 

Thank you very much in advance the help you can give me.

 

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8 Replies
Alberto_R_Intel
Moderator
190 Views

 cvale14, Thank you for posting in the Intel® Communities Support.

 

In reference to this scenario, we recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

 

Even though you mentioned that the drivers were updated, I looked in ASUS web site and the latest Intel® Graphics driver available is version V10.18.15.4279, please test that driver:

https://www.asus.com/us/Laptops/X555LA/HelpDesk_Download/

 

If the problem persists, since the Intel® Core™ i5-5200U Processor works with the Intel® HD Graphics 5500 controller, we can also test the Intel® Generic Graphics driver version 15.40.42.5063:

https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=862...

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
190 Views

Hello cvale14, I just received an update on this matter.

 

Just to let you know, the hardware encoding/decoding of HEVC is only supported on graphics with 6th generation processors and newer so this is expected behavior.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

cvale14
Beginner
190 Views

dear alberto R, thanks so much for you response, in order of ideas, you say me, on respect at graphics the processors have to be 6th generation or upper, for example if i´ll have a processor of 6th generation with the same card graphis intel 5500, this card if decode/enconde will hevc????

 

anything processor of 6th or upper generation that have intel hd 5500, you could to say me what processor especif are(reference)?

 

in this page says that intel hd 5500 decodes h.265(hevc)(https://www.notebookcheck.net/Intel-HD-Graphics-5500.125586.0.html).

 

in this intel's page(https://software.intel.com/en-us/forums/intel-media-sdk/topic/622025), please check quote # 7, the assesor Harsh Jain (Intel) confirms intel hd 5500 decode h265 for processors 5th and 6th generation.

 

it's confuse, somewhere pages says that hd 5500 decode 5500 with processor 5th generation and you say me not.

 

i'll be pending of you reply.

 

thanks!!!!

Alberto_R_Intel
Moderator
190 Views

Hi cvale14, Thank you very much for providing those details.

 

We will do further research on this matter to confirm the information provided previously and to review the details showing in those links that you share with us.

 

As soon as I get any updates, I will post all the details in this thread.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

cvale14
Beginner
190 Views

ok, thanks, i hope your reply.

Alberto_R_Intel
Moderator
190 Views

Hi cvale14, There is another update on this matter.

 

After doing further research, we can confirm that only the Intel® 6th Generation Processors and newer support hardware encoding/decoding of HEVC codec.

For the Intel® 6th Generation Processors this is not listed in the official datasheet, please verify page 23:

https://cdrdv2.intel.com/v1/dl/getcontent/330834

 

Just in case, in the following link, you will find the datasheets of the different generations of Intel® Processors, in the case you are interested in verifying the features and specifications they include:

https://www.intel.com/content/www/us/en/products/docs/processors/core/core-technical-resources.html

 

Regards,

Alberto R.

Alberto_R_Intel
Moderator
190 Views

Hi cvale14, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
190 Views

Hi cvale14, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel