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laptop blacks out with Intel Iris driver. Lenova Yoga slim windows 10

RoyB
Beginner
‎02-08-2021 07:01 AM
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laptop blacks out with Intel Iris driver. Need to do restore and use Microsoft basic graphics driver.

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AndrewG_Intel
Employee
‎02-09-2021 07:08 AM
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Hello @RoyB

Thank you for posting on the Intel® communities.


We found another thread describing the same issue/behavior and the same hardware/software environment as the one in this thread.


To avoid duplication of effort, we will close this thread and we kindly recommend continuing working on the other thread "Graphics driver stops laptop from working" or following the previous recommendation about checking this further with Lenovo* Support or the place of purchase considering this is a new laptop.


Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician


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