- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello mgarc51,
Thank you for posting on the Intel® communities.
In order to better assist you, could you please provide the following information?
1- What is the exact model of the Intel® NUC?
2- Where are you not able to see the option for 4k 60hz?
3- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.
3.1. Download the Intel® System Support Utility and save the application on your computer.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
3.2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
3.3. To save your scan, click Next and click Save.
Andrew G.
Intel Customer Support Technician
A Contingent Worker at Intel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In information this appears to me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It doesn't appear here to activate it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello mgarc51,
After checking the report provided this does not seem to be an Intel® NUC, but a NUC from a different manufacturer (BIOS version and System Information does not match Intel® NUC's information). All Intel® NUCs come with a label at the bottom of the chassis where the specific model can be found (Product Code & Regulatory Model). Please refer to Identify Your Intel® NUC
To better assist you, it is important to confirm the exact model, could you please double-check if there is information on your device regarding Product/System Model?
Regarding the option to set the resolution at 4K 60Hz, the Intel® Core™ i7-8650U Processor on your device supports 4K via HDMI® 1.4 at 24Hz (Max Resolution is HDMI 1.4 4096x2304@24Hz).
https://ark.intel.com/content/www/us/en/ark/products/124968/intel-core-i7-8650u-processor-8m-cache-up-to-4-20-ghz.html
Some manufacturers include an HDMI® 2.0 video port enabled by an LSPCON chip (DisplayPort 1.2 to HDMI) to support resolutions 4096x2160 at 60Hz. This is the importance of identifying the specific model of your system in order to confirm specifications like HDMI® 2.0 support.
If both your NUC and TV have DisplayPort, you may try this to display content 4K at 60Hz.
Andrew G.
Intel Customer Support Technician
A Contingent Worker at Intel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The pc has no label to look at the model, but thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Download, run, and ATTACH the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Doc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You do not have an Intel NUC. Contact the manufacturer of your device or return it to the place of purchase.
Doc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OK thanks.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page