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rribe15
Beginner
513 Views

o que eu faço com esse problema ? asphalt 9 bug de textura

tentei de tudo e nao consegui resolver o problema instalei ate um driver mas antigo e nada descobri que sem o driver o jogo fica normal porem como esta sem o driver o jogo trava e eu nao sei mas oq eu faço so acontece isso com esse jogo segue as prints

 

com o driver instalado com tudo atualizado ou com o driver mas antigo fica assim ...

bug.jpg

agora sem o driver de video sem driver.jpg

nao sei que dia aconteceu isso pq ja tem um tempo ja

 

configs: i36006u 4gb intel hd 520 (antes o jogo nao tinha esse bug)

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3 Replies
Alberto_R_Intel
Moderator
234 Views

rribe15, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

 

We recommend to install the graphics driver provided by the manufacturer of the computer since that driver was customized by them work with your specific platform.

 

You mentioned that when you uninstall the graphics driver the problem with the texture gets fixed, that means that you are using the Microsoft* basic driver and it is expected that the game gets freeze because that driver does not use the full capabilities of the Intel® HD Graphics 520 controller. In this case, you can always keep using that driver or you can try to update it:

 

  • Get into "Device Manager"
  • Select the option "Display Adapters"
  • Right click where it says "Intel® drivers"
  • Select "Update Drivers"
  • Choose "Search automatically for updated driver software"
  • And then test the computer

 

In the following link you will find the game requirements:

https://www.microsoft.com/en-us/p/asphalt-9-legends/9nzqpt0mwtd0?activetab=pivot:regionofsystemrequi...

 

What is the model of the computer?

Which Windows* version are you using?

Did you make any recent hardware/software changes?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

 

Alberto_R_Intel
Moderator
234 Views

rribe15, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Alberto_R_Intel
Moderator
234 Views

rribe15, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

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