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problema con la ultima version del controlador intel xe

bastianMadrid
Beginner
531 Views

Hola, lo que pasa es que desde que actualize a la ultima version del controlador me empezo a aparecer un error al querer actualizar a windows 11 y con un juego en especifico (genshin impact) el error era el 0xc0000005 y para solucionarlo tuve que reinstalar el controlador, pero el problema real es que ahora no se porque al ejecutar el juego de genshin impact utiliza toda la CPU cosa que antes no pasaba y ahora no se que hacer (mi procesador es un (11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz). 

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Jean_Intel
Employee
496 Views

Hello bastianMadrid,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

It is important to mention that our support is only provided in English. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

 

To better assist you, we would like to check the following information:

  • Were you able to upgrade to Windows 11?
  • Provide us with a screenshot of the error message you receive.
  • Try a driver rollback and check if the issue remains with an older driver.
  • To gather more information about your system, please create a system report using Intel®️ System Support Utility (Intel®️ SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan, click "Next", and then "Save."

 

Best regards,

Jean O.

Intel Customer Support Technician


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bastianMadrid
Beginner
480 Views

Hello, I write this by the translator (in case you do not understand something) and try to roll back the driver and try to upgrade to windows 11 but I got another error something similar to the previous one and as I was tired of the problem (since I had it for a long time) I chose to reset the notebook, and after that it was solved, But equally thank you very much for the help and advice, I hope it at least serves someone with the same problem.

 

 

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Jean_Intel
Employee
475 Views

Hello bastianMadrid,

 

We're glad to know the issue is now solved after resetting the computer. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question since this thread will no longer be monitored. 

 

Best regards,

Jean O.

Intel Customer Support Technician


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