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problemas con el Asistente del controlador y asistencia técnica Intel

emiliano
Beginner
1,448 Views

Hola, Al momento de querer escanear mi Laptop para actualizar los controladores me aparece "Lo sentimos, ha habido un problema al intentar escanear". Ya intente en otros navegadores, desinstalando y volviendo a instalar y siempre me sale lo mismo.

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5 Replies
RaviranjanK_Intel
Moderator
1,431 Views

Hi 


Thank you for posting your question. We only provide support in English. I have translated your question.


"

problems with the Intel Driver Assistant and Support

Hello, At the moment of wanting to scan my Laptop to update the drivers I get 

"Sorry, there was a problem when trying to scan". 

I already tried in other browsers, uninstalling and reinstalling and I always get the same.

"

Does this reflect your question correctly?


Thanks


Raviranjan



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David_G_Intel
Moderator
1,379 Views

Hello emiliano


Thank you for posting on the Intel️® communities. Please check article:

Make sure to completely uninstall previous versions using the Uninstaller tool, reinstall and let us know if the issue persists.


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
1,363 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician


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David_G_Intel
Moderator
1,340 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


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Silencioso
Beginner
1,281 Views

Desde que me pase a Windows 11, el asistente de actualización de controladores se queda escaneando el sistema infinitamente y nunca termina.

Tengo la Versión instalada: 21.6.39.5

 

Con Windows 10 funcionaba perfectamente.

 

¿Cual puede ser el problema?

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