problemas con el Asistente del controlador y asistencia técnica Intel

[emiliano]

Hola, Al momento de querer escanear mi Laptop para actualizar los controladores me aparece "Lo sentimos, ha habido un problema al intentar escanear". Ya intente en otros navegadores, desinstalando y volviendo a instalar y siempre me sale lo mismo.

[RaviranjanK_Intel]

Hi 

Thank you for posting your question. We only provide support in English. I have translated your question.

"

problems with the Intel Driver Assistant and Support

Hello, At the moment of wanting to scan my Laptop to update the drivers I get 

"Sorry, there was a problem when trying to scan". 

I already tried in other browsers, uninstalling and reinstalling and I always get the same.

"

Does this reflect your question correctly?

Thanks

Raviranjan

[David_G_Intel]

Hello emiliano

Thank you for posting on the Intel️® communities. Please check article:

• Intel® Driver & Support Assistant (Intel® DSA) is not Detecting my Devices as I get Error: "Sorry, something went wrong while trying to scan."
  • https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

Make sure to completely uninstall previous versions using the Uninstaller tool, reinstall and let us know if the issue persists.

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G. 

Intel Customer Support Technician  

[Silencioso]

Desde que me pase a Windows 11, el asistente de actualización de controladores se queda escaneando el sistema infinitamente y nunca termina.

Tengo la Versión instalada: 21.6.39.5

Con Windows 10 funcionaba perfectamente.

¿Cual puede ser el problema?