railroad tycoon 2 platinum stalling on .SMK file play

gwr3650 · ‎02-05-2021

I have seen lots of people have been having issues with this game hosted on steam and running on intel gpu's. Until last night i had this issue, but solved it by rolling back to a previous driver version. if you have a later driver than this installed the game will stall (and possibly crash the system) at the intro movie for the scenarios.

i think the issue is there is a codec missing from the newer driver version that does not support the .SMK file format used in the game animation files.

i am running the following system specs

HP Notebook - 14-am026na (ENERGY STAR)
Windows 10 Home 64-bit Version: 19042.789
Intel(R) Celeron(R) CPU N3060 @ 1.60GHz
Intel(R) HD Graphics
1366 x 768
driver ver: 20.19.15.4531 (29/09/2016)

could anyone verify this and is this somthing intel would be looking into to fix in a new driver update.

many thanks

n_scott_pearson · ‎02-05-2021

You are running on an older build of the graphics driver. The latest driver available for Braswell processors is 15.40.47.5166, which can be downloaded from here: https://downloadcenter.intel.com/download/29971. Please try this version.

...S

gwr3650 · ‎02-06-2021

@n_scott_pearson

hi thanks for the reply, yes I know there there is an update.

Maybe I didn't word it very clearly. I'm saying that with the most recent driver installed the smacker files in the game crash both the game and after a while windows. with the version in my specs above the game runs fine.

how can I save a copy of the earlier driver I am currently using so that I can reinstall it if updating to the newer one doesn't work?

thanks

n_scott_pearson · ‎02-06-2021

You've tried all of the available versions? This includes:

I also have a few others in my archive that I could upload for you:

15.40.37.4835
15.40.34.4624
15.40.28.4501
15.40.1.64.4256

Let me know if you want to try any of these.

As for saving just the current driver, there is no way to save it AFAIK. You can roll back an attempt if you created a save point, however.

...S

AndrewG_Intel · ‎02-10-2021

Hello @gwr3650

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel · ‎02-15-2021

Hello gwr3650

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician