resident evil 7 crashing on intel iris 6100

[nname2]

game crashes with error message when mia chainsaws through doors. bga is still playing

renderdevicedx11.cpp 3796 present failed HRESULT=0x887a0005 GetDeviceRemovedReason

tried reinstalling game, doesnt work.. crashes in same place

i cant progress through game

help please!

cpu: i5-5257u

ram: 8gb

gpu: iris6100

its a laptop

ive tried both 4501 and 4539 driver but no difference

ive also posted this to capcom bug report on steam....

http://steamcommunity.com/app/418370/discussions/4/133260492065330059/ game crashes when mia chainsaws through doors :: RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil Tech Help / Suppo…

thank you

[idata]

Hello hoholee12,

I understand you are trying to play Resident Evil 7 on your computer, but the game crashes. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the hardware and software configuration you have in the computer. Please fill out the form that is on the following link and post it on this thread /thread/77761 https://communities.intel.com/thread/77761 Regards,Fred

[nname2]

https://youtu.be/Wbug2GGWYWM Resident Evil 7: Mia Boss Fight (1080p 60fps) - YouTube

not my footage, this is the part where issue happens. as soon as mia finishes chainsawing through the door, game will freeze with that error popping up

heres the ssu, dxdiag, dispdiag files and hardware id screenshot

just so you know its a macbook pro retina 13inch early 2015 model But

i thought asking questions like this on apple community wont get me anywhere so i do it here. im pretty sure that the same problem happens on non macbooks too. http://steamcommunity.com/app/418370/discussions/4/133255810023973653/ Error renderdevice dx11.cpp 3796 present failed :: RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil Tech Help / Su…

and it has an exact same error message!

any other dx11 games ive tested for hours like gta5, mgs5, etc etc runs fine with the latest drivers from intel

please have a look, thanks!

[idata]

Hello hoholee12,

What happens is that Apple* has requested that all inquiries related to their products need to be referred to them. The best option would be contacting Apple* so they can provide proper troubleshooting steps for this issue. This link will give you their contact information https://support.apple.com/contact https://support.apple.com/contact Regards,Fred

[nname2]

did you have a look at the problem?

iris6100 on intel nuc computers could have the same problem too

ive read people reporting that hd5500 and iris6100 on windows computers get the same error messages

[nname2]

im wondering if this is the 'we are too lazy to support a product thats just only 2 years old anymore, ignore all the customer requests' stuff, is it?

[idata]

Hello hoholee12,

Yes, I did take a look at the problem. I am not ignoring your request. The problem is that we cannot guarantee drivers that have been developed for PCs will be able to work fine in Macintosh* computers due to the architecture their computers is different. The best option would be contacting Apple* directly so they can provide proper support for your MacBook* Pro. Regards,Fred

[nname2]

tried 4624 driver few days ago.. still same problem occurs.

i have also observed that the game would set my gpu clockspeed back to the default 1050mhz and then crash...

i use xtu to set my gpu speed to 650mhz to prevent cpu throttling.

no thermal or current throttle observed while this happens.

i wonder if its related

[idata]

Hello hoholee12,

Bear in mind that computer manufacturers can change the features, incorporate customizations, or make other changes to our hardware. These type of customizations are not handled by Intel, furthermore, the drivers available on downloadcenter.intel.com are not suitable for your computer model. Me best recommendation would be posting your inquiry on Apple's Forum so they can check why the clock speed of the GPU is changing that way. This is the link to their forums https://discussions.apple.com/welcome https://discussions.apple.com/welcome Regards,Fred

[idata]

I am with the same error, and in the same place, it is attached the information of my PC

ACER ASPIRE E15INTEL CORE I5-5200UINTEL HD GRAPHICS 5500, UP TO 3029 DYNAMIC VIDEO MEMORY 8GB DDR3 RAM

[idata]

Hello Ander,

We can help you with the issue you are having, but I recommend creating a new thread for it. Please also fill out the information that is on this link /thread/77761 https://communities.intel.com/thread/77761 and post it on your new thread. Regards,Fred

[dberr2]

yes you are right there is some issue i found a platform related to this http://findchainsaw.com/ best electric chainsaw

[idata]

Hello daniberry143,

Thank you for joining the thread. In order to assist you better with the specific problem you are having in your computer I recommend creating a new thread. Please make sure you add all of the details of your computer so we can get more information about the problem. Regards,Fred D.