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screen turning black frequently, Intel UHD graphics

mr_boom__002
Beginner
1,059 Views

Greetings,

           I'm using a chuwi corebook X laptop. It used to run properly for the past few months but now my laptop screen turns black frequently and shows only the mouse cursor. I have also tried resetting my laptop and reinstalling the windows. It works fine with Microsoft display adapter but when I switch to intel driver it happens.

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5 Replies
MUC
Valued Contributor III
1,017 Views

I have never seen anything like this. This is really a strange problem. In the case of a laptop, it is advisable to check with the manufacturer (CHUWI INNOVATION LIMITED) which drivers (with which operating system) are best suited to operate the device. The built-in screen chosen by the manufacturer may need adjustments that the manufacturer itself has made in customized drivers and that are not part of the generic Intel drivers.

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Ilya_V_Intel
Moderator
675 Views

Hi mr_boom_002,

Please try disabling Panel Self Refresh.

Instructions can be found in the article How to Enable and Disable Panel Self Refresh (intel.com)


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Ilya_V_Intel
Moderator
593 Views

Hi mr_boom_002,

Did you get a chance to try disabling PSR?


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Ilya_V_Intel
Moderator
558 Views

Hi mr_boom_002,

Any news or updates from your side?


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Ilya_V_Intel
Moderator
501 Views

Hi mr_boom_002,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question, this thread will no longer be monitored.


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