Community
cancel
Showing results for 
Search instead for 
Did you mean: 
EJesú
Beginner
262 Views

tengo un problema esta es la primera vez que me pasa abro un juego y empiezan ah salir como glitches en la pantalla eso hace que el juego se relantise o se cierre eh estado 5 horas tratando de solucionarlo pero aun nada alguien me puede ayudar?

soluciones aportes ya que en este pc tengo cosas muy importantes y lo lo quiero botar a la basura

0 Kudos
6 Replies
AlHill
Super User
53 Views

What is the model number of your Intel Compute Stick?

What version of Windows 10 are you using? 1903?

 

Doc

 

EJesú
Beginner
53 Views

Captura de pantalla (8).png

AlHill
Super User
53 Views

You do not have an Intel Compute Stick. You must contact Acer for assistance, as they are responsible for support and warranty of your laptop.

 

You should use ONLY the drivers provided by ACER for your laptop.

 

Also, you should upgrade your Windows 10 to 1903.

 

Doc

 

 

Wanner_G_Intel
Moderator
53 Views

Hello EJesú,

 

Thank you for posting on this Intel Community.

 

To better assist you, we would like to have the following information about your system configuration:

 

A. Attach a DxDiag* report.

 

1. In the keyboard, press WinLogo key + R. 

2. Type “dxdiag” and press Enter.

3. Click on "Save All Information" and save it on your computer.

 

B. Provide the graphics driver version for both integrated and discrete graphics cards.

C. The game(s) you are having this issue with.

D. Does this issue happen in single display, clone, or extended?

E. Please provide steps to replicate the problem. A screenshot or short video would be better (YouTube* link if available).

F. Please let us know if the game is installed directly on the computer or if you are running it through a platform (e.g. Steam, emulator, etc.)

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
53 Views

Hello EJesú,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
53 Views

Hello EJesú,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Reply