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ajayajay
Beginner
101 Views

the installing package is not supported by the processor

I tried to install the latest Intel Hd Graphics Driver 620 for my hp laptop. But it shows "the installing package is not supported by the processor". Can somebody help me with this? I've downloaded a driver from intel which was released last month. Did I download the wrong driver? Then pls help me find the correct one. 

Spec:

Intel(R) HD Graphics 620

 


Report Date: Friday, June 26, 2020
Report Time [hh:mm:ss]: 10:48:28 AM
Driver Version: 21.20.16.4534
Operating System: Windows* 10 Pro (10.0.10240)
Physical Memory: 4011 MB
Vendor ID: 8086
Device ID: 5916
Device Revision: 07
Video BIOS: 1051.0
Current Resolution: 1366 x 768

 


Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz
Processor Speed: 2304 MHz
Processor Graphics in Use: Intel(R) HD Graphics 620
Shader Version: 5.1
OpenCL* Version: 2.1


* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 12.0

 


* Devices connected to the Graphics Accelerator *


Active Displays: 1

 


* Built-in Display *


Display Type: Digital
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: Embedded DisplayPort
Device Type: Built-in Display


Maximum Image Size
Horizontal Size: 13.39 inches
Vertical Size: 7.48 inches


Supported Modes
1366 x 768 (60p Hz)
1366 x 768 (40p Hz)

 

 

Raw EDID:
00 FF FF FF FF FF FF 00 06 AF EC 70 00 00 00 00
33 1B 01 04 95 22 13 78 02 50 25 93 58 57 92 29
22 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 CE 1D 56 C0 50 00 30 30 08 0A
31 00 58 C1 10 00 00 18 DF 13 56 C0 50 00 30 30
08 0A 31 00 58 C1 10 00 00 18 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
00 10 48 FF 0F 3C 6E 1F 14 22 6E 20 20 20 00 70

 

* Other names and brands are the property of their respective owners.

 

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2 Replies
n_scott_pearson
Super User Retired Employee
89 Views

What driver version do you currently have installed?

Where did you get this driver? From HP?

What is the latest version of the driver that is downloadable from HP site?

What version were you trying to install? From Intel?

 

In theory, the process you want to follow is as follows:

  1. Download latest driver version available from HP.
  2. Download latest driver version available from Intel (which is here: https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers).
  3. Disconnect laptop from Internet. Unplug any Ethernet cable and/or disable Wireless. Do not reconnect until told to.
  4. From Apps & Features settings applet, uninstall the Intel Graphics Driver entry.
  5. Reboot (keeping Internet disconnected).
  6. From Device Manager applet, if driver assigned to Intel Graphics engine is the Microsoft Basic Graphics Adapter, go to Step 9.
  7. Right-click on the Intel driver entry and select Uninstall Device. In the dialog that appears, select (checkmark) the Delete the driver software for this device selection and then press Uninstall.
  8. Go to Step 5.
  9. Install the package that you downloaded from the HP site in Step 1.
  10. Reboot (keeping Internet disconnected).
  11. Install the latest package that you download from the Intel site in Step 2.
  12. Reboot (keeping Internet disconnected).
  13. Reconnect Internet. Plug Ethernet cable back in and/or enable Wireless.
  14. Test.

Hope this helps,

...S

AlHill
Super User
97 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (look at the instructions under the reply window).

Doc

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