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RIsla3
Beginner
1,144 Views

this installation package not supported by this processor type

I used intel core i5 3320M CPU 2.60 GHz

64bit oparating system x64based processor.

I downloaded today A file from intel but when I try to install that showing the massage below.

"this installation package not supported by this processor type"

How do solve this problem?

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3 Replies
Alberto_R_Intel
Moderator
129 Views

RIsla3, Thank you for posting in the Intel® Communities Support. We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. What is the model of the computer? Which Windows version are you using? Since the processor works with Intel® HD Graphics 4000, we can try to install Intel® generic graphics driver version 15.33.47.5059: https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=814... If the problem persists we can try to manually install the driver: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005474/graphics-drivers.html Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
129 Views

RIsla3, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
129 Views

RIsla3, I have not heard back from you, so we are closing the case, but if you have any additional questions, just reply back or post a new question. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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