why when YCbCr is enabled, the color format stays in RGB?

[David_V_Intel]

Hello cl0001,

Thank you for posting on the Intel ® communities.

I would like to gather some information, first I would like to know where you are changing the color format, also let me know the type of connection you are using between your system and the monitor.

To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

1. In the keyboard, press WinLogo key + R. 

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop). 

4. Attach the report to this thread. 

Make sure that when you change the color format you restart your computer and then check again to see if the change is reflected. 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello cl0001,

Were you able to check my post?

Let me know if you need more assistance so I can assist you further.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[cl0001]

Hi DavidV_Intel,

I don’t understand, which one of your post could help me ?

could you please share the link ?

regards,

Christophe

[David_V_Intel]

Hello cl0001,

Thank you for your response.

I meant in your thread, I was gathering information from your system but you did not provide it, please see below: 

"I would like to gather some information, first I would like to know where you are changing the color format, also let me know the type of connection you are using between your system and the monitor.

To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

1. In the keyboard, press WinLogo key + R. 

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop). 

4. Attach the report to this thread. 

Make sure that when you change the color format you restart your computer and then check again to see if the change is reflected. "

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[cl0001]

Hi DavidV_Intel,

I use HDMI between my NUC8i7 and my TV.

I don’t know where change the color format but I have an option to enable in Intel Graphics settings, YCbCr as you can see on the screenshot of my first message.

And please find in this post the screenshot of DxDiag.

Regards,

Christophe

[David_V_Intel]

Hello cl0001,

Thank you for your response.

In this case, there is no way to manually change from RGB to YCBCR, it is detected automatically if both the unit and the display support it. Check with the manufacturer of the monitor/TV to see if the device supports YCBCR.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[cl0001]

Ok thanks for your time David and your answer.

The TV supports YCBCR, my last PC with Nvidia card graphics displayed it.

Thanks for your help and support,

Christophe

[David_V_Intel]

Hello cl0001,

Thank you for your response.

What is the model of display you are using? Also, what HDMI cable are you using? Is it 2.0 or is it 1.4? 

Let me know so we can look into this further.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello cl0001,

Were you able to check my previous post?

Let me know so I can assist you further with this.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[cl0001]

Hi DavidV_Intel,

all cable HDMI that I use are 2.0

I didn’t have problem to display in YCBCR with my last computer, my NUC can’t display it and apparently i’m not alone, I see several forums where users wrote that they have the same issue.

[David_V_Intel]

Hello cl0001,

Thank you for your response.

In order to look more into this, I will need the complete model of Intel ® NUC you have as well as the model of the cable in question and the display that you are using. Please provide them so I can research about this. 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello cl0001,

Were you able to check my post?

Please provide me with the information requested so I can assist you further.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello cl0001,

Please contact us if you have any additional questions.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation