win64 25.20.100.6326 installer script problem

[ALian7]

This is mentioned in another thread but I think it is caused by the installer itself.

When you perform a normal installation, the installer should invoke WinSAT and some other scripts to finish install.

6326, however, it just triggers the installer once again and cause infinite installation loop.

version 6323 did not have this problem.

My environment:

1. MSI GS63VR-7RF, Intel i7-7700HQ, HD630 Graphics+nVidia GTX1060

2. Windows 10 1809 x64 with latest updates.

[idata]

Hello priv

Thank you for posting in the Intel® community and the feedback/report that you are given.

• Please provide me with the troubleshooting/testing that you have performed?
• Is this behavior only present with the Intel® graphics driver version 25.20.100.6326?
• Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
  • Steps to save the report:

1. Run the utility.
2. Click on "Scan" to get the scanned system.
3. Once the scan is complete click on "next".
4. Use the "save" option, save the report to your desktop.
5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Regards,Leonardo C.Intel Customer Support TechnicianUnder Contract to Intel Corporation

[ALian7]

These are the steps I tried before:

1. At first I tried to upgrade through Intel Driver and Support Assistant, and found the latest version cause infinite installation loop.

2. After several installation and reboots, it was not going to end, so I cancelled it, rebooted, and tried to run the 6326 installer by hand.

3.The installation loop still persisted.

4. I uninstalled Intel graphic driver, rebooted notebook, and use version 6323, it installed correctly, just like any other previous versions.

[idata]

Hello priv

Thank you for the information about the testing that you have performed.

• Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
  • Steps to save the report:

1. Run the utility.
2. Click on "Scan" to get the scanned system.
3. Once the scan is complete click on "next".
4. Use the "save" option, save the report to your desktop.
5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

This information would help us to investigate the behavior.

Regards,

Leonardo C.Intel Customer Support TechnicianUnder Contract to Intel Corporation

[rrrocha]

Hi priv, take a look at my thread:

(https://communities.intel.com/thread/130005 https://communities.intel.com/thread/130005)

Ricardo.

[idata · Accepted solution]

Hello all

Thank you for waiting.

Allow me to share with you that we have added a new driver 25.20.100.6373 please clear the browser cookies and cache and go here:

https://downloadcenter.intel.com/download/28289/ https://downloadcenter.intel.com/download/28289/Download the .exe file to test it on your system.

Hope this helps.

Regards,

Leonardo C.Intel Customer Support TechnicianUnder Contract to Intel Corporation