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ALian7
Novice
1,361 Views

win64 25.20.100.6326 installer script problem

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This is mentioned in another thread but I think it is caused by the installer itself.

When you perform a normal installation, the installer should invoke WinSAT and some other scripts to finish install.

6326, however, it just triggers the installer once again and cause infinite installation loop.

version 6323 did not have this problem.

My environment:

1. MSI GS63VR-7RF, Intel i7-7700HQ, HD630 Graphics+nVidia GTX1060

2. Windows 10 1809 x64 with latest updates.

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1 Solution
idata
Community Manager
211 Views

Hello all

Thank you for waiting.

Allow me to share with you that we have added a new driver 25.20.100.6373 please clear the browser cookies and cache and go here:

 

https://downloadcenter.intel.com/download/28289/ https://downloadcenter.intel.com/download/28289/

 

Download the .exe file to test it on your system.

Hope this helps.

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

View solution in original post

5 Replies
idata
Community Manager
211 Views

Hello priv

 

 

Thank you for posting in the Intel® community and the feedback/report that you are given.

 

  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
ALian7
Novice
211 Views

These are the steps I tried before:

1. At first I tried to upgrade through Intel Driver and Support Assistant, and found the latest version cause infinite installation loop.

2. After several installation and reboots, it was not going to end, so I cancelled it, rebooted, and tried to run the 6326 installer by hand.

3.The installation loop still persisted.

4. I uninstalled Intel graphic driver, rebooted notebook, and use version 6323, it installed correctly, just like any other previous versions.

idata
Community Manager
211 Views

Hello priv

Thank you for the information about the testing that you have performed.

  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

This information would help us to investigate the behavior.

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
rrrocha
Beginner
211 Views
idata
Community Manager
212 Views

Hello all

Thank you for waiting.

Allow me to share with you that we have added a new driver 25.20.100.6373 please clear the browser cookies and cache and go here:

 

https://downloadcenter.intel.com/download/28289/ https://downloadcenter.intel.com/download/28289/

 

Download the .exe file to test it on your system.

Hope this helps.

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

View solution in original post

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