新驱动降屏幕刷新率

[zz18]

自32.0.101.5768版本后，我的显示器就从165hz降到120hz了 锁在最高120hz 什么时候能处理？？我现在都不能升级 升级就只能用120hz 赶紧处理吧 大哥 我想更新都不行 赶紧处理！！

[DeancR_Intel]

Hi zz18,

This is noted but we have released a new Intel® Graphics Driver 32.0.101.6460/32.0.101.6259 and I would like you to try the latest driver and let me know if the issue still persists.

Here's the link for reference:

Intel® Arc™ & Iris® Xe Graphics - Windows*

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

问题依旧存在 请看图

[DeancR_Intel]

Hi zz18,

Thank you for your inquiry. I'm looking into it and will get back to you with a resolution as soon as possible.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi zz18,

I understand how important it is for you to get this issue resolved quickly, and I truly appreciate your patience. To help us better understand and address the problem, could you please follow these steps?

1. Install the "Intel® Graphics Command Center" from the Microsoft Store.
2. Once installed, please launch the Intel® Graphics Command Center (IGCC).
3. On the left side of the app, click on "Support".
4. To the right, click on "Generate Report".
5. Save the report and send it back to us for further analysis.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

这是你需要的文件

[DeancR_Intel]

Hi zz18,

I appreciate you providing this, I will look further into this internally and get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi zz18,

Thank you for your continued patience and cooperation.

I have identified an error in the initial IGCC report you provided. To assist me in further diagnosing the issue, I kindly request that you install driver version 101.5768, as you previously mentioned this version functioned correctly. After installing the driver, please generate and submit the same IGCC report.

This will enable me to determine if the error persists with driver version 101.5768.

I appreciate your efforts in this matter.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

我在驱动网站已经下载不到101.5768版本驱动。我无法安装101.5768驱动，因为驱动网站中找不到101.5768驱动程序，所以无法下载安装。

[zz18]

我已成功安装101.5768驱动，165hz刷新率回来了。但使用165hz时屏幕是花的，显示颜色不正确。下面是你需要的文件

[Jeremy_Wu]

你确定你用的HDMI线是好的能够跑满HDMI 2.0 TMDS 600MHz速率的线吗？

如果不是HDMI 2.0的线，或者你用的线缆坏了，可能就会降速率档位到大约340MHz.

你显示器的EDID信息里HDMI 1.x只支持最大300MHz，在这个档位只能最高1080P @119.998Hz.

还有如果你开过HDR的话，色深可能会自动从8bit升到10bit，这也要更大的带宽速率，我的显示器在10bit下最大也只能120Hz

但是在驱动里把色深降到8bit后，刷新率就可以更高

如果是你线材不达标的话，换条新的HDMI2.0线，或者显示器有DP1.4接口的话，我建议直接换条DP1.4的线，DP1.4带宽更高，我觉得给显示器用DP接口其实更好

[zz18]

我把色深切换到8bit后，发现还是不支持165hz刷新率。我准备按照你的提示购买DP线

[DeancR_Intel]

Hi zz18,

Thank you for providing this information, let us know what as well the outcome is when you have tried a new DP cable.

Hi @Jeremy_Wu

I would like to inform you that @zz18 has replied to your recommendations.

Best regards,

Dean R.

Intel Customer Support Technician

[zz18]

已更换DP1.4，问题成功解决。非常感谢！

[Jeremy_Wu]

165Hz下可以10bit色深和开启HDR了吗？那原先那根HDMI线可能出问题了

[DeancR_Intel]

Hi zz18,

Thank you for letting me know that the issue has been resolved with the recommendation from @Jeremy_Wu. I appreciate your patience and cooperation throughout this process.

I will be closing this thread now. If you have any further questions or need additional assistance in the future, please don't hesitate to reach out.

Best regards,

Dean R.

Intel Customer Support Technician